Cisco + Mobility - Get Used It

Here's another post I've been trying to get to this week.



These two words - Cisco and mobility - aren't always closely associated, but I think that's going to change sooner than later.



Last week I had an in-person briefing at Cisco Canada's offices about Motion, their new mobility initiative. It was a pretty informative session, and came in advance of their press release, which ran on Wednesday. As press releases go, it's on the long side, and I just wanted to share some of the key points here.



Cisco has had a major focus on mobility for a while, and Motion seems a pretty good manifestation of what they've done with acquisitions such as Orative and Navini. In true Cisco fashion, Motion focuses on the network and contends that it is the underlying networks and associated intelligence that make mobile applications so powerful for businesses - rather than the devices.



This may not be the message that handset vendors really want to hear, but Cisco is too big to ignore, especially when there's this much critical mass behind what they're doing. So, it's no surprise that their partner ecosystem includes most of the major business handset vendors - Nokia, RIM, Samsung and Palm. They definitely have the smart phone set here, along most of the other Tier 1's you'd expect - IBM, HP, Oracle, Microsoft, SAP, etc.



Cisco's view is that mobility poses a lot of problems for enterprises, and Motion seeks to address them. As the sheer number and variety of mobile devices proliferates, it gets much harder for enterprises to manage them. Combine this with the challenge of managing communications and data flows across mobile and fixed networks, and that's where Motion comes into the picture.



Aside from managing the networks and devices, Motion is very much about the applications. By delivering a higher level of centralization and network intelligence, Motion can support today's applications in a mobile environment, especially around collaboration. To do this, they talk about four key capabilities of their MSE - Mobility Services Engine:



Context-aware software. For business environments, their best examples involved sensors and RFID tags for things like monitoring temperature controls or asset tracking. The idea is that this data can be seamslessly transmitted across all types of networks, and the scenarios for mobility are almost limitless.



Intelligent roaming. We all know about the magic of dual mode handsets, but the key here is about maintaining centralized control of your devices, and perhaps more importantly, the data going in and out of them. Aside from delivering a consistent experience acrosss different networks, Motion allows Web-based and network-based applications to function seamlessly. The more we use these devices in roaming situations, the greater the need to support these applications with network intelligence.



Security. They call this Adaptive Wireless IPS, which seems clunky to me. Anyhow, we all know how important security is for enterprise mobility (intrusion detection, hacking, malware, etc.), and what's new here is how their security is centralized to work across all network environments and includes performance monitoring. I'm not steeped enough in security to say much more, but if you are, be my guest.



Secure Client Manager. This is another network-based tool for the provisioning of mobile devices across all types of networks. This is not my space, but I do see how this helps IT better manage broadband connectivity across devices not tethered to their wireline network, especially as the number and variety of mobile devices that need to be supported grows.



All told, from my point of view, Cisco is thinking way beyond voice for mobility. They're addressing some real pain points for companies with an increasingly global focus, an increasingly mobile workforce, and a ubiquitous need for anywhere/anytime broadband that's reliable, easy to use and supports whatever applications end users need to do their work.



Gee, I think I've said it all there, although none of this is really new. The main takeaway is that for Cisco, it's all about the network, stupid. We may have our smart phones, but in the enterprise world, they're nothing without an intelligent network. And of course, mobility is just a natural extension of the corporate LAN, which Cisco dominates, so for many enterprises, this is a nice add-on to what they're already familiar with.





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Comments




Jon,

Cisco�s recent Motion vision announcement (and related �phase 0� product announcement of a glorified location-based WiFi controller) raises more questions than it answers.



But the biggest question in my mind is that Motion is an architectural no-man�s land.



See why:

http://blog.tmcnet.com/the-hyperconnected-enterprise/mobility/cisco-motion-sickness.asp







Posted by: Tony Rybczynski, Nortel at June 10, 2008 12:15 PM



Thanks for the comment Tony and the link to your post. Nice comeback and I appreciate your adding to the dialog here. Would be interesting to see if there's any reply from the other side.



Posted by: Jon Arnold at June 10, 2008 11:46 PM

Jajah, My Latest Article, Alec's Squawk Box, Web Talkification

How's that for a title? And now I'm going to skillfully - I hope - tie all these things together.



Jajah is the common element to all the items in the title of this post, and let me explain why. Today Jajah got a lot of attention from Alec Saunders, myself, and by extension our audiences. Here we go...





1. My latest column for Service Provider Views on TMCnet ran today. It focused on - guess who - Jajah. If you've been following my columns there, you'll know why - and you haven't, well, now is as good a time as any to read 'em. Here's the link to the article, which includes an interview with Jajah's CEO, Trevor Healy.



2. Trevor was the subject of today's Squawk Box podcast, hosted as usual by Alec Saunders. It runs about 45 minutes, and covers a lot of ground, but is focused mainly on today's release of some interesting research done by Jajah about what's on the minds of carriers. I touched on this as well in my article, and the research certainly validates a lot of the FUD that's preoccupying carriers these days. You can also read more about the report highlights in this morning's press release, which they were nice enough to cite me in.



3. Yesterday, Alec Saunders had a terrific post built around Jajah as a lead-up to today's podcast. More importantly, though, Alec expanded on Jajah to a broader discussion about the "talkification of the Web". The main idea echos something I've been saying for a while - Web-based voice apps like Skype and GoogleTalk aren't really competitors to telcos. In a simple sense they are, but more importantly, they're making the voice pie bigger.



As Alec illustrates, as the price of voice falls, usage increases, and guess what - some conversations are more valuable than others. Very true. There are calls that have to be carrier-grade, and we're willing to pay for those --- and there are calls where we're happy to trade off a bit of quality for less cost or free.



In short, I'm with Alec - Web-based calling isn't going away any time soon, and neither is the PSTN. This is the new world of Telco 2.0 and carriers cannot turn the clock back. Jajah has read the tea leaves very well, and is in a great position be a telco's best friend - or nightmare.



So, there's good reason why Jajah is getting all this attention now, and hopefully I've tied all the pieces together here. Let me know if I'm missing anything, and while you're at it, please share your thoughts.





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The New Nortel - Avatars, Mashups and no PBXs

I was in Ottawa on Wednesday/Thursday, attending Nortel's Futures 2008 media/analyst event. This doesn't happen every day for me, but we were told that our group was the first to see any of this stuff outside of Nortel. So, for a change, I've got a bit of a scoop here. I'm not going to tell you everything we saw, but we received enough guidance from Nortel for me to say that the contents of this post are ok with them.

You may be skeptical to hear about the "New Nortel", but that was definitely the point about us being there. Our job is to get the vision of what's coming and what's possible as Nortel tries to re-cast itself in the post-PBX era. I don't think we ever heard any mention of PBXs or softswitches, although they haven't exactly disappeared.

Not everything we saw was totally new, but there was certainly enough on display to conclude that Nortel still has a lot to offer, and their R&D remains first rate. There is plenty here to write a great case study about how to transform a company from being hardware-based to being software-centric.

With that, I'm going to share some highlights here along with some photos of the day.

- Project Chainsaw demo (w.a) - this was the first demo, and the most impressive. This was Nortel's vision of how really good quality audio can enhance a Web-based experience. They've taken voice as a core concept to improve upon, and did a great job demonstrating how much better 44 Khz stereo voice sounds than 8 Khz mono. No surprise there, but they really brought this to life with two specific applications.

The first was ecommerce, where they showed a virtual shopping experience for Dell computers. Unlike Second Life, where you can do similar things in their world, this scenario was hosted directly on Dell's site, so the customer stays in your domain rather than leaving the Dell site to do this somewhere else. By combining highly interactive avatars with clean graphics and great sound, the experience feels very life-like and very social - which they feel is key for using virtual environments to drive ecommerce. I really liked this, as it solves a real business problem, as opposed to just creating a cool social environment for people to hang out in. To me, this is how you monetize the web.

The second example was collaboration, which is another aspect of Project Chainsaw. At first we thought this was a secret codename, but they're fine with us sharing it with you. The intended message is for the world to see that the new Nortel is still cutting edge, and intends use brute force - of innovation - to sever the past and move into the future. Time will tell, but there's no doubt this will create a lot of noise and buzz once it hits the market.

The Chainsaw demo was actually very good, and a convincing way to convey the power of virtual collaboration environments. It was very much like Second Life, but in this case, just among Nortel employees - real ones. So, we got to interact real time with Nortel avatars whose virtual presence was in front of us, but were physically located somewhere else. It's a bit surreal, and while the avatars are cool, they really serve as virtual placeholders to make the interaction feel social. What makes the experience effective is the spatial audio, which mirrors how real social interactions occur. The volume changes accordingly as the avatars move about, walking up to you, or moving away, including the pitter patter of their feet.

What's really neat is that you can participate from any broadband connection. Of course it looks best on a big screen in the conference room (see my photos below), but you can run this on your PC, and yes, your mobile device. To me, this is the real power of Chainsaw, as you extend the experience much further than a videoconferencing or telepresence session. Why? Simply because it's virtual, and the focus is on the audio not the video. Avatars don't require nearly as much bandwidth than real time video, and the technical challenges around synching up voice and video aren't there.

They really see this as the future of communications and collaboration - so much so that they believe the PBX will disappear altogether once enterprises see the power of this concept. It's definitely Web 2.0 and Voice 2.0 and many other things. To me, it's a bit like how music videos have impacted how we relate to music. Before video, we LISTENED to music - on our stereos, tape recorders, the radio, clubs, etc. With the advent of video, especially on TV, I hate to say it, but nobody listens to music any more - we WATCH it.

Don't get me started on this one - that's the topic of a blog unto itself - but you get the idea. It's the same thing here - Chainsaw is primarily a visual experience, but the real communication is verbal - that's how people are really engaging and getting things done. Like MTV, it's a new kind of experience, but one that I think has a lot of potential. How this impacts their relationship with Microsoft and the whole Unified Communications landscape remains to be seen, but it's always great to see something that's a departure from the conventional approaches to communications.

They also talked about "accidental collaboration", a term which I really love. That was the idea where these environments allow people to be together in the same place and time, where in real life this hardly ever happens. So, you're having a scheduled conversation with one peer, and then you notice that someone else you've been wanting to connect with was is there too. Now you have a chance to actually engage. It may be a virtual environment, but the conversation - using Nortel's voice technologies - is very real.

I'll finish up this disussion with a few references. Colleague David Greenfield is more familiar with these virtual community technologies than me, so I'll steer you to his post about this demo and additional commentary.

Next - if you've followed my blog for a while, you may recall a post from last year about DiamondWare, another company I got a very early sneak peek at before most anyone else. There are many parallels to Chainsaw, and if you're interested in the space - especially for gaming - you'll find my post about them to be of interest. And if you don't believe me, just ask the Nortel team. We talked offline about this, and yes, they're quite familiar with DiamondWare.

Rich Tehrani also noticed the parallels, and added a few things to the mix in his post, as he also had some early exposure to DiamondWare. Ok, let's move on.

- We saw a few demos around Unified Communications and desktop applications, all of which enforce the notion that Nortel is clearly moving away from hardware to software, and is focused on the end user like never before. Highlights included ACE - Agile Communications Environment - and a presence-based mashup they created for a client in 4 weeks that integrates a Nortel plug-in with Yahoo Messenger. We heard a lot of talk around Web-based applications and a movement to create a developer sandbox. Over the course of the day, I have to say much of this was consistent with what I've been seeing from other Tier 1 vendor analyst events. They're all embracing the end user, applications and developers, which is great news for innovation. Of course, there's the possibility they'll all come to market with the same solutions, but no doubt they're monitoring each other closely to ensure this doesn't happen.

- Moving along to yet another locale within the campus, we saw a really engaging healthcare demo. All the big vendors are building vertical market solutions, and Nortel is right there with them. They ran us through a variety of scenarios where people and things can be tracked real time inside a hospital using RFID tags and mobile devices. On a basic level, it's about asset tracking to make sure that patients or hospital beds don't go missing. But it's also about workflow improvement, with the ability to monitor patient needs and ensure they get the right treatment by the right people at the right time. Very neat stuff, and it's hard imagine why any hospital wouldn't want to be working this way today.

- The Telepresence demo was next, and after Project Chainsaw, this was the highlight of the day. I've been a fan of TP since Cisco came to market with such a big splash in 2006. You might want to think they invented TP, but far from it. They've done a lot with it, but there are many other solid offerings, including Nortel's. Whenever you see TP in action, you can't help but be impressed, and this was as good as anything I've seen. Nortel provides all the network services and management for this, but the hardware is Polycom's. I don't have a problem with this - I think it's a great combination, and being standards-based, they're not just locked in with Polycom. Nortel also supports and re-sells Tandberg and Microsoft's Roundtable, so they have many ways to participate in this growing market space.

Telepresence is one of those things you have to experience first hand to appreciate, and I just want to add a few things that really stood out for me.

- Nortel was refreshingly candid about the realities around TP. The demo was led by Hugh McCullen - GM Multimedia Services - and he said that Telepresence is not plug and play. That was really great to hear since it looks so easy when you see it. Of course, Nortel needs to say that since they don't make the hardware, and they need some form of value-add. Fair enough, but Hugh walked us through a long list of what they bring to manage the service and deliver a great QoE - Quality of Experience.

- Their TP sessions can be recorded. Not sure if all the other solutions do today, but they didn't earlier on. By recording the sessions, Hugh talked about how TP helps video become an "information asset". Sounds a bit geeky, but I can see the value of that.

- The TP studio we sat in had a stadium-style layout rather than the conventional boardroom that I've seen elsewhere. It's a bit different experience since you're not sitting as close to the screen, but it's still very effective.

- The tabletops we watched from had pop-up PC screens embedded in the tables. Very neat design. When not in use, the desktop is flat, but when you need the screen to follow a presentation while the speaker is talking, the monitors pop up, like the overhead screens in airplanes. I've got a photo of this down below.

- Nortel's TP comes in two flavors - 2 screens or 4 screens - photos of both are below. This was really neat to see, and with 4 screens, it's even more impressive. Seems simple, but this is another way to differentiate. Cisco is 3 screens, so we'll do you one better with 4. Ok. A bit like Gillette - I think we're up to 5 blades for shaving now. I sure hope TP doesn't get quite this out of hand.

- Finally - the TP room can be used for other things. How simple was that? The Cisco rooms I've seen are dedicated 100% to TP - you can't really use them for anything else. As mentioned, this room was stadium-style, but there was also a functional conference table down at the front.

One more thing. I've mentioned Cisco a few times, and for sake of comparsion, I'll refer you to my post about their demo, including a video clip.

I'm going to stop now. There were other demos too, including their recently launched Unified Communications solution for SMBs, and their 4G WiMax solution. I think you get the idea - lots of things coming down the pipe from Nortel, and I'd say they're in as good a position as any incumbent vendor to make the transition to the 2.0 world. Definitely time well spent, and I feel lucky to be included in this early look at what's coming. Hopefully with this post, you'll be getting the next best thing. I'd love to hear your thoughts, especially if this has changed your perceptions of Nortel.



Nortel campus in Ottawa



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Glass cupola - great symmetry. Hard to tell if you're looking up into the spire, or down from the tip of the peak.



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Great way to start the day. Mike Z wasn't there - he rarely is - and the Nortel AR team had us camp out there.



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Feels a bit like a palace coup. Nortel's Sami Asiri getting our agenda updated using Mike Z's desk. Sure was comfortable there...



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Andrew Lippman from MIT's Media Lab, giving us more perspective on what Nortel brings to voice in the 2.0 world, using Mr. Z's whiteboard



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A few of our demos took place in the Executive Briefing Center. Even based on Ottawa, this sure looks like an American company, huh? Up here, we would spell that "Centre". That's Andy Lippman with Rich Tehrani.



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Project Chainsaw



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Unified communications demo



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Healthcare vertical demo



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Enroute to the telepresence demo - felt like the beginning of Get Smart, going through all the secret doors...



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Two screen demo



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Pop-up monitor



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Four screen demo



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WiMax demo



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Posted by jonarnold at May 19, 2008 08:41 AM




Comments




Nice posting, captured the event well. It's amazing what a commitment to research can do to move the ball downfield. As a "swing candidate" -- I am both at the Media Lab and a visiting fellow at Nortel, naturally, I am a bit of partisan. But in spite of that bias, I think we are all now poised to think beyond telephones into the richer world of social audio and a realtime web.



andy



Posted by: Andrew Lippman at May 21, 2008 09:16 AM

Mobile VoIP Review - New Site - Cool Idea

Blogging colleague Garrett Smith has just launched a really interesting site, and is a side venture to what keeps him 110% busy over at VoIP Supply, which is booming in its own right.



His new site is called Mobile VoIP Review. One reason I like it is that the name says it all - nothing obtuse here. Very simply, it's a portal for people to post their own reviews about mobile VoIP services they've been using. There are placeholders there for all the major offerings - Truphone, Mobivox, Skype, iSkoot, Jajah, Fring, Rebtel, etc.



I should add this is very timely with CTIA happening this week!



Definitely a Web 2.0 idea here - let the reviewers provide the content, and if there's enough traction, the site becomes a great magnet for very useful information about these offerings. And of course, if that happens, advertisers will follow, and then Garrett just may have a nice business on his hands.



It's not totally commerce-driven, as there's a very handy FAQ section where the basics of mobile VoIP are explained in plain English (with a few typos along the way). So, the site can also be a vehicle for educating the market, and if this starts to build a following, I can see all kinds of potential for online demos, community building and richer content from across the industry. Plus, the site has a section for comparing mobile VoIP services, which will be quite interesting once it's developed.



So, if you're a mobile VoIP user, the site is open for business, and I'm sure Garrett would love to get your reviews! Great idea, Garrett - not sure if there's anything like this out there, but the time is certainly right.





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Nokia Reviews on Nokia's Blogs

Just a quick note about the Nokia Blogger Relations program. Over the past couple of days, I posted my review of the Nokia N95, and Max's review of the N81.

Andy Abramson has been running this program for a while now, and I just wanted to share that our reviews have now been posted to the Nokia Blogs sites, where there's one for each model - the N95, and the N81.

I always post about the Nokia Blogs when our reviews are posted, simply to support the initiative. It's a great use of the Web as a marketing tool, and am sure you'll see a lot more of this as mainstream companies discover the value and power of online sharing and collaboration tools. And, of course, these blogs are a fantastic place to get lost and hear first hand what engaged users really think about these phones. So, please, go visit, and get lost.


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Need a cab? Dial #TAXI!

I do my best to fly the Canadian flag when I can, so here we go again.

Most of you would not be familiar with a Toronto-based company called Cellwand Communications. I've been working closely with them for years and happen to a shareholder. Ok, now that I've made myself totally transparent, let me get back to waving the flag. If it's not enough that our hockey Juniors won the Gold this with weekend, Cellwand finally has a U.S. story to tell.

They've been developing a suite of Location-Based Services for cellular carriers, and their flagship service is called #TAXI. Simply dial that on your cell phone, and their database will search and connect you to a taxi service that will get a taxi to you in minutes. This may not be an everyday problem for most people, but when you've been out clubbing and can't find a cab anywhere, the charge is money very well spent. Think of it as an intelligent 411 service where you only have to make that one call, and #TAXI does the rest.

Cellwand has been refining this service a while with all the major Canadian mobile operators, and now they are in the U.S. market, available today on AT&T and Alltel's networks. Other major mobile networks should also be on board fairly soon. I think that's great news, and it's what all Canadian startups dream about doing.

The story should only get better, as they have other services in the pipeline - which you can read about on their website - and represent exactly what all carriers are desperately seeking - new apps and new revenue streams. Winning the World Juniors is great, but I like this story just as much.

Right now, Cellwand is getting the word out virally, and I'm doing my part here to spread the news. Here's the news posted on Digg, and here's their PSA - Public Service Announcement - posted on YouTube.

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IP Convergence TV Updates Posted

Wearing my Community Advocate and Portal Editor hat for the IP Convergence TV portal, it's my duty - and pleasure - to let you know the latest update is running live now.

Not only is there new content, but the look and feel of the website has been updated. It's more user-friendly, but still a work in progress. I can tell you that traffic has been building nicely, and we're getting some great feedback from both vendors and carriers.

Two things in particular to draw to your attention....

1. My feature has been been converted from a podcast to a blog. So, my existing podcasts have been transcribed, and can be found in a new section called the Convergence Blog. My latest posting is an extended review of some recent research from Deloitte that I posted about here on my own blog a couple of weeks back.

The Convergence Blog is very early stage, though, and the look/feel will definitely be evolving - please bear with us. For those of you who were following my podcasts on the portal, I should add that all the posts on this blog can still be heard. Just like I do on this blog, the Convergence Blog posts are audio-enabled courtesy of Odiogo. I think this is a great application, and recommend it for any blogger.

2. In terms of new content, there's a new white paper from AudioCodes, 3 new video interviews conducted by Erik Larsson, and 3 new Guest Opinion pieces from some very good writers/industry players... Thomas Howe, Dean Bubley and Bob Emmerson.

I hope you read 'em all, and sign up at the site to get alerts on our updates. Got a lot in the pipeline already for the next update, so if you're following convergence technologies - IPTV, FMC, IPTV, IMS - you should find this a useful resource.


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Canada's Mobile Markets Are Opening Up Too!

I've been offsite all day at a Telus symposium - post about that coming tomorrow - and wanted to get this post out now for two reasons.

First, this news broke late yesterday, and I haven't had a chance to comment about it at all. It's a huge breakthrough for Canada's wireless market, and needs some blog attention.

Second, this news comes fresh on the heels of Verizon's ground-breaking news earlier this week about opening up their wireless networks. These two developments are quite different and certainly unrelated, but together, show that the stars are aligning for an even brighter future for mobility. I think it's pretty incredible that both items are occurring so close in time together.

The Verizon news is really out there and has been blogged everywhere, and I'm not about to add my two cents. It's late, I'm tired, and I'd rather draw attention to the Canadian story, against which Verizon forms a great backdrop.

In fact, I'm not going to tell you anything about the Canadian story. It's been covered quite well already, and I'll lead you first to colleague Mark Goldberg, who I saw briefly this morning at the Telus event. His post from yesterday is a great place to start. I'd also suggest Mark Evans' post.

The main idea is that Canada's mobile market is dominated by three carriers - Bell, Telus and Rogers - and with our small population, it's tough to see how we can support more operators. With a wireless spectrum auction coming next year, yesterday's news set the ground rules to ensure that enough spectrum will be made available for new entries.

There are many issues around this, but it's definitely a pro-competition development. While it does sow the seeds for new players, the likely reality is that only major operators will be able to get in the game, namely Videotron, Shaw and maybe MTS/Allstream. Foreign ownership restrictions will likely remain in place, so this would rule out some tiny carrier coming to market with heavy foreign backing.

Bottom line - the government may be doing the right thing to ensure opportunities for more players, but it's hard to create a more competitive market via regulation.

Videotron wasted no time announcing bold plans to invest $500 million in wireless broadband infrastructure once they acquire spectrum. It's going to take a lot of money to keep up with the big 3, and as with VoIP, it sure looks like the wireless market will quickly be come reduced to a battle between the telcos and the cablecos.

So, the gloves are off, and it's safe to say that the U.S. won't be the only market where wireless is about to undergo a radical shift. Never a dull moment....


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My Afternoon with Nokia Siemens

Yesterday I the benefit of a private briefing with Nokia Siemens and Personeta to showcase all the cool things they're doing around IMS and FMC applications. It turned out I was the only person present during my alloted time, so I had the team all to myself.

This was quite the experience in quite the setting. However, it was a great way to demonstrate a variety of applications, utilizing combinations of broadband, mobility and video. So, for example, you may be using mobile-to-mobile video calling today with the likes of AT&T or Rogers, but they were also able to show some things you're not likely getting today from your carrier. Let's go see.


Welcome to the Nokia Siemens mobile experience (photos courtesy of my Nokia N95 - which they were very happy to see)....

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Has the inside of a tractor trailer ever looked so good? Looks like something out of a James Bond movie.

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Video calling, mobile-to-mobile - nothing new there...

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Mobile-to-PC video calling - that's getting more interesting...

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Let's move on to IPTV. This is on a Sony HD screen, and notice how the home page fills out the whole TV screen, as well as the high quality resolution. This particular site is called dotdaily, and it's a customized home page, where the viewer selects the content and news feeds of interest.

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Now we move from the big screen to a small screen. Here is live, streaming TV - CNN in fact - running on a Nokia N95 - of course.

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And now something even more interesting. How about accessing content stored on your PVR/DVR on your mobile phone? Or control the settings to remotely set up a recording session? Literally, a mobile, remote control. That's pretty neat. The service isn't launched yet, but it's coming. Hence the deliberately murky picture to protect the innocent.

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Finally, a quick word about the magic bus itself. This is the first time I've ever had a briefing in a parking lot! While it may sound suspicious, this is one well-equipped rig.

Note the satellite dish mounted on top of the cab in the first picture. The front end of the inside of the trailer was hidden behind a curtain, but I got to see it briefly. Basically, there's enough equipment there to simulate a Central Office environment, which provides a realistic, real time setting to demonstrate all these services.

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Note how both sides of the trailer slide out from the middle like wings to create all the space you see inside. Not quite Transformers, but pretty impressive.

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Our Dollar May be Stronger, But Wireless is no Bargain - Will the iPhone Come to Canada?

Here's another post I've been wanting to write since coming back from VON, and I'm glad I waited. Anyone who knows me is familiar with my seemingly odd habit of hardly ever using my cell phone when I'm on the road, especially in the U.S. I know it defeats the purpose of have a mobile phone, but I seem to manage just fine.

While Americans take it for granted that cell phone usage is practically free, that's far from the case in Canada. I may seem like a voice in the wilderness when I try to explain this when I'm in the States, but now I've got some great backup to support my story. I've got two items to share with you on this front, and if you're wondering about the high cost of cell phone service in Canada, you'll find these well worth reading.

First is a terrific post from Friday by colleague and fellow Canadian blogger, Alec Saunders. Alec and I were at VON last week in Boston, and he's a much better technology adopter than me. We're seeing a proliferation of mobile VoIP solutions right now - I've posted about some, and Alec has posted quite a bit more.

Alec's post is a great case study in how a Canadian can use these various solutions to keep their cell phone costs down when travelling in the U.S. Most travelers routinely get local SIM cards to reduce their mobile costs, but as Alec explains, you can take the savings to a whole other level by using solutions such as Mobivox and Truphone. He's got the right idea here, and I plan to follow his lead when I travel next to the States. Great workaround, Alec!

On this note, by the way, I'll steer you to a panel I moderated at VON last week about adding mobility to Skype, which Alec attended. Mobivox, Truphone and others provided a rich perspective on the various ways you can cut mobile costs with Skype. These are all companies to watch, especially iSkoot, who is partnering with Skype on 3 Skypephone, which just launched last week.

Secondly, there was a timely article in today's Globe & Mail about the iPhone's pending launch in Canada. The article brings to light a number of issues that illustrates how the market up here is different, and how the iPhone would be a very expensive proposition based on our existing rate plans.

The print edition of this article provides detailed comparisons of rate plans for Canada, the U.S. and the E.U., and you'll just have to take my word that Canadian rate plans are simply not competitive. You can be sure that Apple is concerned that our expensive service plans will dampen demand for the iPhone, especially when Canadians can see how much cheaper it is to have all these goodies in the U.S.

So, we may have a stronger dollar right now, but this is not a great market for something as game-changing as the iPhone. Apple is setting a precedent for a handset vendor to dictate market terms to the mobile operators, and it will be interesting to see how Rogers plays this card. Regardless of how it unfolds, this article is a big picture exclamation point on what's driving Alec Saunders to do what he's doing - and you can be sure that others will follow.


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Canadian IP Thought Leaders Series - Mark Farmer and Mobile Email for the Masses

For some reason, I seem to do podcasts with a lot of wireless companies, many of which are in Toronto, which otherwise is not really a VoIP hotbed. Tons of new media and video for sure, but it's a little lonely here otherwise. So, I always enjoy doing podcasts with someone in my own area code.

This week's guest was Mark Farmer, making his second appearance with me. He was previously with another wireless company, and has stayed in that space, but with a different focus. Recently, he went over to OceanLake Commerce, who has just launched meemo, a new offering of mobile email service to consumers using their existing handsets. It's not exactly the BlackBerry experience, but it's a very economical alternative that makes mobile email much more accessible without changing your handset or provider.

Mark and I talked about the broader market opportunity for consumer-based mobile email, which is still pretty much untapped. Solutions like meemo open up some interesting new markets and we explored what the end user experience is like as well as some possible business models that may emerge.

You can download the podcast here, as well as read more about Mark.


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Canadian IP Thought Leaders Series - Dave Dobbin and Toronto Hydro Telecom

On this week's podcast, I spoke with Dave Dobbin, President of Toronto Hydro Telecom. I've been wanting to do this for a while, as THT has a pretty interesting WiFi offering in Toronto's downtown core. Downtown Toronto has plenty of broadband as it is, but not so much on the WiFi front, and Dave provided some very interesting perspectives on how this is going for them. He shared some of the realities of providing service as well as the usage patterns of the service among different types of subscribers. Dave also made a point of mentioning that THT provides some of the fastest bi-directional WiFi broadband speeds in North America.

More broadly, Dave provided an overview of the events that led up to THT coming into existence, and the rationale behind Toronto Hydro's fiber optic buildout that runs over their power line infrastructure. We also made the distinction between their fiber based capabilities for voice and data service, and broadband over powerline, which instead relies on the power grid for transmission. Dave explained that regulatory issues, more than anything keep them out of the BPL market, and for now, WiFi is their technology of choice for offering broadband services.

You can download the podcast here as well as read more about Dave.


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Update on Telus/RIM 8830 Launch

Fellow blogger Jim Courtney left a comment on yesterday's post about the launch I attended for the BlackBerry 8830.

Just wanted to amplify his comment, as my post needs correcting. Telus stated that they had an exclusive on the 8830, and he rightly points out that Bell has been recently advertising this phone. To follow through more on this, please check out his SkypeJournal post that is linked on his comment. Thanks Jim!


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Nokia N93 Review

This post has been a long time coming, and I can't give you one particular reason why. I've been using the Nokia N93 for quite a while now, and I've had a few starts and stops getting a review done. Most of the reviewers contributing to the N93 blog that Andy Abramson runs posted their reviews a while back, but if you're still interested in this phone, hopefully you'll find my review worthwhile.

It's a long read, but if you've used this phone, you'll probably read the whole thing. If you want a shorter review, skip this, and read my son Max's N93 review from late last year. Actually, we both had pretty similar opinions about it. Or better yet, read 'em both, and tell me what you think.

Ok, here we go....

Well, I�ve been using this phone for a while, and it really is a mixed bag. If this was my first Nokia N Series phone, I�d have a greater sense of wonder. No doubt, it�s a very cool phone, and I feel very lucky to be able to make it my everyday phone. However, having lived with earlier N Series models, the wow factor isn�t as great at this point. Not to mention, the N95 is waiting on deck, and I suspect that model addresses many of the problems I�m experiencing with the N93. Actually, you�ll hear more about that first from my son, Max, my co-reviewer in this program. He�s writing his own reviews, and has been using the N95 for some time, and really loves it. Am sure his review will be done well before mine.

Ok, let�s talk about the good stuff first, and there�s lots to choose from. At first glance, the N93 is smooth and sleek - more refined looking than the N91 or N90. Not as angular, less masculine � this is a phone that a woman would be as comfortable using as a man. The curves and rounded edges make it look less bulky, which helps, given that the N Series phones are larger than what people typically use.

As with the other N Series phones, I find the N93 to be a better camera than a phone. The still camera continues to improve, with a 3.2 megapixel lens. The N91 was pretty good at 2.0, but 3.2 is even better. When the photos turn out well, they�re very good � no complaints there. However, it has its quirks when used as a camera, and a lot of things have to go right to get good photos. More on that later.

On the plus side, there are lots of settings to choose from for all kinds of situations, and I particularly like the Night setting, as I often need to take photos in low light settings. These photos turn out grainier, but at least the image is much easier to see. I also really like how easily you can choose to save or delete a photo as soon as you take it. Just a quick push of the same button you use to snap the photo, and it�s saved. However, with a couple of quick clicks, you can delete it pretty quickly and easily.

Another feature with mixed utility is the zoom. You can certainly zoom in closer than with earlier models, but there�s not much point since the photos never turn out. For taking photos at conferences, I find you can only zoom in just a touch and still get passable results. Things go out of focus in a hurry as soon as you starting getting a closer look at your subject.

I love the video capabilities too � it�s really what I enjoy most about these Nokia phones. As long as you have sufficient memory, you can have a lot of fun taking short videos � zooming is easy, and the sound quality is quite good.

Quite a few other pluses to report. It�s easy and fun to scroll through photos in the Gallery section. There�s a carousel-type effect as the photos scroll quickly around the perimeter of the screen, and can easily be enlarged for full screen viewing.

The keypad is very solid � you really have to push down on the keys to enter anything. I like this feature, as other keypads are too sensitive and it�s too easy to key in the wrong number when making a call. In the flip phone mode, the keypad is like a regular cell phone � nothing special there. As with other N Series phones, the N93 is a Rubik�s Cube, and the screen also flips out to the right � as opposed to up, like a flip phone � and now the phone looks like a mini-notebook. It�s a very cool effect, with the keyboard right below the screen � but I really haven�t found any practical use for it. So far, it�s just a cool way to show your pictures or videos.

What else? Having WiFi and Bluetooth are great features. For me, Bluetooth makes it very easy to quickly download photos to my PC, which I often do for blog posts. It�s not practical for video or a large batch of photos, but for small spot jobs, it�s a great. The WiFi feature is neat because it turns the N91 into a WiFi endpoint, which is great if you happen to come across a free hotspot. Not many of these in Toronto, but it�s handy to have.

Here�s another fun one. The N93 comes with an RCA cable adapter, so you can easily view your photos and video on your TV set at home. I didn�t realize how many people like to watch their photos on TV, so I can definitely see why this would be a popular feature. And for those who have never done this, there�s definitely a wow effect seeing photos up on the big screen for the first time.

Finally, the built-in games are pretty good. I�m not a gamer, but my kids love them, and it�s been a great life-saver when I�m out with my youngest son and he needs to keep occupied when I�m doing things. Well, it�s great for a little while � the battery has a habit of dying quickly and suddenly.

So far, so good, right? Lots to like here. But it is a phone, and I haven�t said much about that yet. I actually don�t use cell phones much at all, and you�ll have to troll the N93 blog site for what the power users have to say about the phone features. All I can tell you is how it comes across for making/taking everyday phone calls. In short � not great. You�d think Nokia would have this in spades, but not for this phone, and I�m not alone. When my son Max posted his N93 review some time back, I was surprised at how critical he was about the phone features.

Now that the N93 has passed from son to father, I�m not surprised any more. I just don�t get it. Unless you�re in a quiet spot, sitting still, it�s pretty hard to hear the caller. I�ve certainly had better experiences with other phones, and the phone experience almost seems like an afterthought. In a perverse way, I wish everyone would use this phone. I�m old school, and have a problem with people walking and talking in busy, public places. This phone would solve that problem pretty fast.

Actually, I suspect most of these people are �phonies� anyhow, and aren�t really talking to anyone. The phone is just a prop, and it�s a great way to look busier than you really are. When you see people talking on their phones in a loud nightclub, don�t tell me they�re actually having a conversation. I better leave it at that if I want to keep reviewing these phones!

Another thing � setting up your profile. You have to go pretty deep into the menu program to do the most basic things like set the phone to silent mode or change the volume of your ring. Very unintuitive, and simply too much bother. It�s much easier to just turn the phone off when going into a meeting than to scroll through so many menus just to go into silent mode.

Next item � memory. Can you believe this phone only comes with 32MB? I know they do that to keep the price of the phone down, but with so much horsepower, and 3.2 megapixels, it�s just absurd. The earlier N Series phones had more memory, so what gives here? The N93 photos are high resolution, and often come in at 1MB or more. It�s like having a roll of 35mm film to work with � 24 shots if you�re lucky. And forget about doing any decent video. I�ve never had to buy any accessories or upgrades to any gadget I�ve used, but $30 for a 1GB SD card was the best money I�ve spent in a long time. No longer do I have to worry about how many photos I take, or having the video max out 30 seconds into a once-in-a-lifetime moment.

The battery life is next. In some ways it�s fine � definitely can go many days between charges, but then again, I�m a very light user. However... it sure has a habit of dying out of the blue. It�s one thing when it�s down to 1 or 2 bars � you expect that. But it�s another when you�re at 4 bars, and boom � it just dies � no warning. Or, you know you were at 4 bars � maybe higher � when you turned the phone off at night. But when I go to power up in the morning � nothing � no juice. Does it just die overnight? I don�t think so. Very strange, and this happens fairly often. It�s not a big deal when I�m at home, and I can just plug in the charger. But it�s happened many times when I�m away, and then phone just becomes dead weight until I can get home and charge it up again.

Let�s move on to more practical matters. The main moving part � the swivel screen � was no doubt designed by a right-handed person. This phone has an asymmetrical design, and I just don�t see how left-handed people could be comfortable using it. If you have a very steady hand � which I don�t � you can take pictures with one hand. For lefties, this has got to be a challenge, no doubt. All the features � the zoom, the toggle switches, the screen positioning � work great for righties, but for the left of us, you�ll need a whole new set of micro-motor skills. I�m not a fan of all these tiny button and switches, and Nokia is hardly alone here, so I�ll just move on. However, let�s stay on the theme of taking pictures.

As mentioned, you really need a steady hand, and I find with the N93 camera design, that I need 2 hands to get good results. The screen can easily swivel up and out of view, which makes it hard to frame your shot. Secondly, it doesn�t take much for your forefinger to block the lens and/or the flash when doing a one-hand photo. Related to this is the fact that the image capture is not very real-time. As with all cameras, action shots take a lot of practice � such as trying to get a good shot of Max when he�s at the plate for his baseball games.

That�s a given, but even such simple things as photographing a speaker on stage are much harder to do than you think. For every good one that makes it to my blog, there are often a dozen or more attempts that turn out blurry or with the speaker in a goofy pose. This is especially challenging for speakers who move around a lot, but with a digital camera, you don�t really care. Just keep shooting and hopefully you�ll get a keeper. Fair enough, but it�s often a lot of work to get a pretty simple result.

To be fair, this is a phone, and not a Cybershot. Of course I�m going to get better and more consistent results with a real camera, and it�s arguable how much of this is the N93, and how much is just me not being a great photographer. However, this is what I use for a camera when I�m working, and I�m here to tell you what works and what doesn�t.

Enough about the photos. To finish up, I�ve got a few other things to cover that I�m not crazy about. Below the toggle switch on the right edge are two single-purpose toggles for the camera features. One allows you to switch back and forth from photo to video mode. The other turns the flash on or off. It�s really great to have these features � it�s much easier this way to make these switches than earlier N Series phones, where you have to go into the menu programs. That�s good design. However, it�s also very easy to unwittingly switch modes, and it�s happened too many times than I�d care to remember. Just when you think you�re lining up a great photo, you click away, only to find out you�re in video mode.

That�s problem #1. Problem #2 is the fact that it takes time, patience and precision to switch modes. It doesn�t just happen with a quick toggle move. Takes a lot longer, and it�s not always a smooth process. In real time, it may only take 3-4 seconds, but when that Kodak moment comes, it�s an eternity, and invariably the moment is long gone by the time you�ve gotten back into photo mode. I don�t have a healthy relationship with machines, and more than once this has put me into a state where all I want to do is smack this thing around. Not a good idea, and I don�t do stuff like that, but the frustration level gets very high at times.

And on top of that, the N93 often simply freezes up and crashes � just when you�re lining up a shot, or switching from photo to video. I don�t even want to begin to tell you how aggravating that is.

A related annoyance is how easy it is to set the flash off. This happens to me all the time, and it often startles people. I have no idea what button I�m pushing to do this, but it sure looks goofy, and really, it shouldn�t be so easy to set the flash off when you�re just picking up the phone. If you�re old enough to remember the Woody Allen movie, Bananas, you�ll know where I�m coming from. I feel like his character, Fielding Mellish, who is a product tester, and is constantly getting hurt doing the most routine, inane things.

Are we done yet? Ok, one more. I know you can�t have it all, but this one sticks with me a fair bit. The speaker is on the outside of the phone. So, sure when the phone rings, it�s loud and clear. And if you�re sitting in a quiet place, the sound quality when playing back a video clip or listening to music is pretty good. But... try picking up the audio when there�s background noise � forget it, at least for watching video clips. You can watch clips in two modes � either flipped up (like a flip phone), or flipped out (like a PC screen).

Either way, the speaker is on the other side of the screen, so the sound coming from the phone is going away from you � not towards you. If there�s an ambient noise, the sound gets totally lost and you can�t hear a thing. I know � this isn�t why you would run out to get the N93, but it�s one of those little things that might give you buyer�s remorse.

All told, the N93 has a lot of great things going for it, but definitely with some caveats along the way. I suspect many of the things that are drawbacks for me will not resonate with everyone, or you�re just more clever than me in overcoming these problems.

However, I think it�s fair to say you�re going to run into a lot of these shortcomings with any phone that is designed to do so many different things. As a multipurpose device, the N93 sure is a great product, but it sure wouldn�t be my first choice if my priority was a great cell phone.


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Canadian IP Thought Leaders Series - Rob Moffat and Mobile Business Continuity

On this week's podcast, my guest was Rob Moffat. Rob is the President and co-founder of Toronto-based Wallace Wireless. His company focuses on mobile applications to support business continuity, a space that's starting to get more attention.

Rob talked further about what's behind this trend and why it's important to provide a mobile solution. We also talked about how being in Toronto has been a real plus for their largest customer, RIM, as well as some of the factors that make Canada a good market to support companies focused on the wireless space.

You can download the podcast and read more about Rob here.




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Canadian IP Thought Leaders Series - New Media, with MyThum Interactive and Deloitte

On this week's podcast, the focus was Canada's New Media community. I've never had 3 guests on together before, but somehow, we made it work. This podcast was a follow up to my coverage of the Canadian New Media Awards held last month in Toronto, and I wanted to do something with the Company of the Year winner. So, one of my guests was Michael Carter, President and CEO of MyThum Interactive, and we talked about what winning this award has meant for the company.

Joining us was Gary Gluckman and Richard Lee, both from the Toronto office of Deloitte, where they are key leaders of their Technology, Media and Telecommunications practice. Deloitte has been on previous podcasts of mine, talking about their Fast 50 and Fast 500 programs, but this was the first time we talked about their involvement in the new media space. Deloitte is a major sponsor of the CNMA, and Gary and Richard shared their views on the new media space in Canada, along with the winning qualities they saw in MyThum.

You can download the podcast here, as well as read more about Gary, Richard and Michael.


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Video Calling - Ready for Prime Time - But is Verizon?

One more quick entry for today. SightSpeed CEO/fellow blogger Peter Csathy has brought this story to my attention. It may not be news to many of you, but it's still worth noting. Peter cites a WSJ story about a new service launched yesterday from AT&T called VideoShare. While not the first to do this, it's a huge validation for person-to-person mobile video calling, and as Peter notes on his blog, it opens up huge opportunities for creative applications.

Peter and his company, SightSpeed, are major advocates of video, and this is great news for companies like his. Video calling has always been slow to take root for all kinds of reasons, but people seem to be far less inhibited on their cell phones, and in some ways, video is really a natural extension of a voice call for mobile users. As Peter suggests, it won't take long for businesses come up with all kinds of applications that will totally make sense. An example he cites is for real estate agents, who can show their clients listings in real time when they're somewhere else. Couldn't agree more!

Peter also brings up the inevitable iPhone question. They won't be supporting video calling in the initial launch, but if uptake is slower than expected - and there are all kinds of reasons for this to happen - you can bet that would change. Video calling will sure have a cool factor for a large segment of the market, and it could turn out to be a great value-add to compete against Verizon, who will be doing whatever they can to retain subscribers lured by the allure of the iPhone. I suspect we'll find out how cool video calling will be when the iPhone era officially kicks off.




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Bell/Telus Merger - See Me on CBC News Tonight - Twice!

The latest wrinkle for the fate of Bell Canada is a possible - and much anticipated - merger with rival Telus. It's front page news in Canada right now, and there's a lot at stake on many levels. Not a lot of technology to talk about, but it's a story that will alter the course of Canadian telecom like nothing before - once it unfolds. Right now, there's a lot of talk and speculation, and it's being widely covered in the media and the blogs.

I haven't been commenting so far, but today I got my chance. I just finished shooting two video segments for CBC television about this story. One runs on the local CBC news at 6pm, and the second segment runs on the 6:30 broadcast right after, but on the national CBC network. So, regardless of where you live in Canada, if you're watching TV during dinner tonight, I'll be in your living room, at least for a couple of minutes! Hope you tune in.

We filmed the segments outside, which was very fitting, since it's the first day of Summer - much nicer outside than at my desk, that's for sure. My son Max just finished his last exam, and was home in time to join me, so he took a photo during our shoot. So, here's a glimpse of how TV actually gets done.....

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Mobility + VoIP = $$$ Calls

This equation doesn't sound right, does it? Calls are supposed to get cheaper with VoIP, right? A lot cheaper. That's what all of us want - unless you're an incumbent, who typically doesn't want to change the status quo unless it's for the better.

That seems to be what's happening with startup Truphone and wireless giant, T-Mobile. The details are well covered by bloggers closer to this space than me, notably Om Malik, Alec Saunders and Thomas Howe. Their posts will tell you more than you need to know about how T-Mobile is blocking traffic from Truphone in the U.K. unless they pay the price they set to access their network.

I'm not that steeped in the technical and regulatory issues around this - especially in the E.U. market - but it just looks like VoIP all over again. We all know VoIP is better and cheaper, and it poses the same threat to the wireless operators as it did to the wireline carriers a few years back. Economically, there is zero incentive to embrace it - at least until a tipping point is reached - and that's a long way off in the wireless world. In the wireline world, it looked like Vonage would create that tipping point, and maybe they did psychologically, but the real inflection point in the U.S. came with the cablecos, and now the RBOCs have no choice but to fight back.

Oligopolies behave the same regardless of what industry they're in, and T-Mobile's behavior here is exactly what one would expect from someone who holds all the cards. Wouldn't you? They have the customers, they own the network, business is booming, and profits are fat. Truphone may have a great solution, but right now, they're a pesky annoyance, and T-Mobile can afford to act like the schoolyard bully and basically hold them ransom. Sure, Truphone can interconnect, but only at a price that loses money.

At this point in time - as good as Truphone's offering is - and it's great - a full house beats a pair of 10s - which is about how this hand looks to me. T-Mobile will win this hand, but if Truphone can stay in the game long enough, things will go their way. Until the mobile carriers feel a lot more pain, the Truphones of the world - and there are a few - will have a tough go.

That's why it's so important for anyone following this space to be supportive and remind anyone who's listening that history repeats itself. What happened with landline VoIP will happen in the wireless world, and solutions like Truphone are the enablers. If they can find a way to hang in long enough, their turn will come.

On that note, what makes this story rather concerning is the way T-Mobile can be so arbitrary about this - because they can. It's not unreasonable for the owner of the pipes to set the price for using them, and with limited competition, it's clearly a seller's market. However, T-Mobile is now an investor - along with Intel - in Jajah. You don't have to look far to find out what that's about, and it doesn't take much to see that T-Mobile is simply protecting their investment here. Again, a perfectly reasonable thing to do.

Fair enough. But let's see what happens if somehow, Truphone could make their own deal with another wireless carrier and will only take Jajah's traffic at a certain rate. I don't think things would - or could - unfold this way, but at this stage of the game, Truphone needs to find some friendly ground and work it really well until the time is right to go up against the giants.


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