My Next Webinar with TelcoBridges - Contact Center as a Service: Challenges and Successes

Time for another webinar, covering the white-hot contact center as a service - CCaaS - space. This one is with TelcoBridges, a vendor I’ve known for ages, and it’s good to see them doing well.

The main focus of my talk will be on what’s driving CCaaS adoption, and what service providers need to do to be successful. As always, it’s harder to do than it looks, but things should get a bit easier after joining us, right? The webinar is on Tuesday, May 25 at 11am ET, and all the details to register are here.

High Availability Direct Routing for Teams - BCStrategies Post

This is my latest guest post, running now on BCStrategies. Direct routing for Microsoft Teams has been a hot topic lately, and I’ve had a few opportunities to research and write about it. This one was sponsored by AudioCodes, and if you read it, you’ll see that the focus is primarily on the challenge of providing high availability telephony with Teams. When hosting in the cloud, this is harder to do than it looks, and if you’re wondering about how to address this, you may find this post a good read - here’s the link.

Spotlight on SBCs with Ingate - my Latest on BCStrategies

Every so often I’ll do a spotlight piece on a trend or technology, especially ones that are not well-understood. I’ve been following the session border controller space since inception - 2004 - and it falls squarely into that bucket. Ingate Systems is one of the early players, and they’re still going strong, so that makes them a good partner for this exercise, and recently I’ve been working on this with their President, Steve Johnson.

The output is a fairly long Q&A, where we discuss the evolution of SBCs, why they’re important and what to look ahead for in 2021. Our discussion has been posted now to the BCStrategies portal, where I’ve been a contributing BC Expert for ages. I hope you give it a read, and would love to hear your thoughts.

Ribbon Perspectives19 - My Takeaways on BCStrategies

Every industry event is different, and no two companies respond to changing market conditions the same way. My latest conference was Ribbon’s Perspectives19 in Washington DC, and I came away with some strong impressions, but also some questions. My writeup was posted on BCStrategies on Friday, and in case you missed it, here’s the link.