December

December Writing Roundup
Dec 31, 2021

We Need UCaaS More Than Ever for Hybrid Work - My Latest on No Jitter
Dec 28, 2021

2021 - The Year Voice Innovation Expanded - My Latest on No Jitter
Dec 24, 2021

2021 Year in Review - Our BCStrategies Podcast
Dec 20, 2021

Avaya ENGAGE Takeaways - Experience Builders, MPC and Composable Enterprises
Dec 17, 2021

Future of Work Expo is Back - Feb. 8-10, Ft. Lauderdale
Dec 8, 2021

Industry News and Merger Trends - Our Latest BCStrategies Podcast
Dec 6, 2021

Next Speaking Gig - Five9 CX Summit Canada, Dec. 8
Dec 6, 2021

Newsletter Time - December Issue Out Now, Podcast Too
Dec 2, 2021

November

November Writing Roundup
Nov 30, 2021

Copper Sunset - Was Guest on Channel Futures Podcast - Coffee with Craig and James
Nov 24, 2021

Why the New Age of Voice Will Create New Business Value - my Latest on No Jitter
Nov 23, 2021

UCaaS and CCaaS: Better Together for Cloud Migration - my Latest on No Jitter
Nov 19, 2021

Start Saying Goodbye to the Contact Center - My Latest on No Jitter
Nov 17, 2021

Spotlight on SIPPIO - Q&A with Dawn-Marie Elder and Voice-Enabling UCaaS
Nov 15, 2021

It's Newsletter Time - Podcast Too
Nov 3, 2021

An Enterprise-Wide Approach to Connected Customer Experiences - My Latest White Paper for Cisco
Nov 2, 2021

October Writing Roundup
Nov 1, 2021

October

On the Set in NYC - Twitter Live Event with Huawei USA
Oct 29, 2021

Next Stop - NYC, then San Diego - SCTC Conference and SIPtones Time!
Oct 26, 2021

Newsletter Time - Podcast Too - More on The Great Resignation
Oct 7, 2021

The Great Resignation, and Other Hybrid Work Challenges - My Latest on No Jitter
Oct 6, 2021

Today is CX Day 2021 - Details Here, Along with Analyst Perspectives
Oct 5, 2021

Reflections on Enterprise Connect - Our BCStrategies Podcast
Oct 4, 2021

September Writing Roundup
Oct 1, 2021

September

Thoughts on Zoomtopia - Our Latest BCStrategies Podcast
Sep 21, 2021

Enterprise Connect - Preview of My Speech Tech Update on BCStrategies
Sep 10, 2021

Newsletter Time Again - September Issue - Podcast Too
Sep 9, 2021

August Writing Roundup
Sep 1, 2021

August

Enterprise Connect - Preview of My Speech Tech Update on No Jitter
Aug 25, 2021

Hosting a LinkedIn Live Event with Andy Purdy of Huawei USA - Tomorrow at 2ET
Aug 17, 2021

My Latest Podcast with Arkphire - Developing Trust with Remote Workers
Aug 10, 2021

Spotlight on Global Supply Chain Management: Lessons Learned from the Semiconductor Chip Shortage
Aug 5, 2021

Newsletter Time Again - August Issue - Podcast Too
Aug 5, 2021

July

July Writing Roundup
Jul 30, 2021

Our Latest BCStrategies Podcast - Zoom's Acquisition of Five9
Jul 29, 2021

Hybrid Work - Trust Holds the Key to Productivity - My Latest for No Jitter
Jul 19, 2021

Newsletter Time Again - July Issue - Podcast Too
Jul 8, 2021

June Writing Roundup
Jul 2, 2021

Genesys Xperience - My Perspectives on CX and DX on BCStrategies
Jul 1, 2021

My Next Webinar with Ingram Micro Canada - Guiding Your Customers to Hybrid Work
Jul 1, 2021

June

Future of Work Session Tomorrow - Hybrid Work - It's Complicated!
Jun 22, 2021

Future of Work Session Tomorrow - Post-Pandemic Workplace
Jun 22, 2021

Spotlight Video Interview with Onalytica
Jun 17, 2021

My Next Webinar with NovelVox - Digital Strategy to Transform Customer Service
Jun 11, 2021

Future of Work Event, During ITEXpo - June 23-25
Jun 10, 2021

Voice - Bigger Than Ever - My Latest on No Jitter
Jun 9, 2021

UC Awards 2021 - Applications Open and Judging Again
Jun 4, 2021

Newsletter Time Again - June Issue - Podcast Too
Jun 2, 2021

May Writing Roundup
Jun 1, 2021

May

Talkdesk CX Innovators Awards 2021 - Judging Again
May 31, 2021

More From Onalytica - Profile Interview
May 19, 2021

Who's Who in Unified Communications? - Latest from Onalytica
May 18, 2021

UCX: Now - May 19-20, Next Speaking Opp
May 14, 2021

My Next Webinar with TelcoBridges - Contact Center as a Service: Challenges and Successes
May 14, 2021

Cloud Conventions 2021 - May 12-14 - Next Speaking Spot for Me
May 10, 2021

Five9 Analyst Summit - My Quick Take
May 6, 2021

Newsletter Time Again - May Issue - Podcast Too
May 5, 2021

CCaaS - Rethinking Your CX Strategy - My Latest on No Jitter
May 4, 2021

Cloud Conventions 2021 - May 12-14 - Next Speaking Spot for Me
May 3, 2021

April

Back to School - Our First PulveREDU Course: The New Voice
Apr 21, 2021

Roundup of Recent Industry Events - Our Latest BCStrategies Podcast
Apr 15, 2021

My Next Webinar with Lumen - Security Considerations for UCaaS
Apr 8, 2021

Newsletter Time Again - April Issue - Podcast Too
Apr 7, 2021

New Onalytica Report - Who’s Who in Telecoms?
Apr 2, 2021

March Writing Roundup
Apr 1, 2021

March

Hybrid Work - It's Complicated - My Latest on No Jitter
Mar 30, 2021

Impressions from Microsoft Ignite - Our BCStrategies Podcast
Mar 19, 2021

High Availability Direct Routing for Teams - BCStrategies Post
Mar 17, 2021

What Was Supposed to be Here by Now? Our Latest BCStrategies Podcast
Mar 15, 2021

My Microsoft Ignite Takeaways on BCStrategies - Their Vision for a Post-PC World
Mar 8, 2021

My Next Webinar with Huawei - 5G for Enterprise Digital Transformation
Mar 5, 2021

Newsletter Time Again - March Issue - Podcast Too
Mar 3, 2021

February Writing Roundup
Mar 1, 2021

February

My Next Webinar with RingCentral - Video Killed the Telephone Call. Or Did It?
Feb 25, 2021

The Hybrid Workplace - New Opportunities for Collaboration: My Latest on No Jitter
Feb 23, 2021

UC Today Video Panel - CPaaS Vendors and Tech to Watch in 2021
Feb 22, 2021

My Next Webinar with Mitel - 2021 Roadmap for Digital CX
Feb 19, 2021

A Conversation About Conversational AI - Our Latest BCStrategies Podcast
Feb 15, 2021

Guest Spot on Rob Barlow's Unleash The Potential Video Podcast
Feb 10, 2021

Newsletter Time Again - February Issue - Podcast Too
Feb 2, 2021

January Writing Roundup
Feb 1, 2021

January

Voice-Enabling Microsoft Teams - the UCaaS Opportunity - My Latest Guest Post
Jan 22, 2021

The Hybrid Workplace - New Opportunities for Collaboration: My Latest on No Jitter
Jan 20, 2021

Best Practices for Video Meetings - Our Latest BCStrategies Podcast
Jan 19, 2021

Unified Presence - the Real Challenge for Cross-Platform Collaboration - Guest Post for NextPlane
Jan 15, 2021

2021 Predictions for the Collaboration Space - Our BCStrategies Podcast
Jan 15, 2021

Embracing Contact Center AI in 2021 - My Latest for Upstream Works
Jan 14, 2021

Oracle Startup Idol - Am Judging Again
Jan 14, 2021

Newsletter Time Again - January Edition, and Podcast too
Jan 6, 2021

2020 Year in Review - Our BCStrategies Podcast
Jan 5, 2021

December Writing Roundup
Jan 4, 2021