Spotlight on Operator Connect - New Guest Post

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My latest guest article for TeamMate has been posted to their site, and it’s perhaps a contrary look at the “other side” of Operator Connect, and the realities faced by cloud providers as their customers decide to go with Teams.

The momentum behind both of these Microsoft offerings remains strong, but having success with both may be harder than it seems. I hope you give it a read, and as always, comments and sharing are welcome.

Microsoft Teams and Phone System - Know the Difference - New Guest Post

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I’ve started doing some guest blogs for TeamMate, a company that helps integrate telephony with Teams. My first post ran last week, and am just getting a chance to do a shout-out about it now.

This is actually a two-part series, and the second one will run in a few days. There’s a bigger picture to consider with Teams and telephony, and I hope you give my writeup a read.

POTS Replacement Challenges - My Latest on No Jitter

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Am on a roll with my writing at the moment, including some guest posts that are coming to market around this time. My latest is on No Jitter, where the focus is on POTS replacement - something pretty much every business will have to deal with as Copper Sunset unfolds.

As you may know, switching over to VoIP for desktop telephony is fairly straightforward, and most businesses have done that already. Mission-critical applications, however, is another story - fire alarms, elevator phones, etc. - and this needs an entirely different solution.

The good news is that there are vendors with viable offerings, but they’re harder to come across than VoIP providers. Before getting to that, though, businesses need to understand the nature of mission-critical communications, and risks that arise, both for simply staying the course with POTS for as long as possible, or trying to cobble together a solution from parts unknown. That’s the gist of my story - I’m sticking to it, and I hope you read the rest here on No Jitter!