DNCL - Canada's Answer to the Scourge of Telemarketers

Been trying to get this out all day - just one thing after another.

This post is more of a public service announcement instead of the usual trail-blazing thought leadership you find here - but still of interest, at least to Canadians! :-)

So, we finally have DNCL - our Do Not Call List - to keep those pesky telemarketers away. This just came out about two weeks ago, but it really only popped into my mind yesterday.

It's funny how I spend most of my time with emerging technologies and following trends that may disrupt the world of telecom as we know it - but something as pedestrian as DNCL in my own backyard completely eludes me. Why is that???

I've seen this mentioned here and there in the news and the blogs, but never gave it a thought for what it means to me as a consumer. Yesterday, though, I happened to catch a tiny item in the paper about it, explaining DNCL and how to register. Duh - well, OF COURSE I SHOULD DO THIS. It may get lonely working from home, but it's not so bad that I look forward to hearing about the latest time-shares or home security deals or adult dating services, etc.

So, it took all of about 2 minutes to visit the National DNCL website and register our number. Done. Seems like a good use of taxpayer dollars to me.

They say it will take about a month for this notice to take effect, so I'm hoping these calls will tail off by then. Working from home, I have to tell you, we get about 3-4 of these every day. For those of you working in offices, you have no idea what you're missing, and what goes on during this quiet time at home. Thanks to the magic of call display, any time I see a toll free number calling, you just know it's from one of those people. I always let it ring through to VM - I wonder why they NEVER leave a message??? Hmm.

However - and here's the rub - the DNCL only protects us from Canadian telemarketers. No surprise there. Did you know --- that a lot of these stupid calls come from the US? You know, those area codes from places you barely recognize, like Colorado, Idaho or South Carolina. Nobody I know is calling our house from these places - ever - and the DNCL isn't going to catch them. Not much you can really do there, but DNCL is definitely a step in the right direction.

So, for those of you who didn't know - and need to know - now you know - and I'd encourage you to sign on ASAP. Happy Thanksgiving!


Technorati tags: National DNCL, Jon Arnold, telemarketers

Wireless Spectrum Auction Completed � Status Quo or Real Competition?

Canada�s AWS auction finally finished yesterday, and there should be no doubt about the perceived value of wireless spectrum. The final take was $4.25 billion � that�s a lot of free money for the federal government, and that raises an issue unto itself. How those proceeds are spent � or invested � will say a lot about what kind of a country Canada wants to be.

To me, it�s a philosophical issue as much as economic � these windfalls don�t come along often. It�s like getting a one-off giant tax refund that sets your head spinning about what to do with it. Pay off the credit card, take a family vacation, pay down the mortgage, fix up the house, top up the college fund? It�s not enough to retire on, but enough to make a significant dent in any of these noble causes. Any of these will improve your quality of life, so it�s a matter of figuring out what�s the highest priority.

It�s no different for the proceeds from this auction. If Canada wants to do the practical thing that no voter would oppose, they�ll just pay down the federal debt. If there�s some vision behind this, they�ll see this as an infrastructure issue to help Canada become more competitive and connected in the information economy. Of course, that�s what the auction is all about, as the winners will now get busy spending even more money building new networks or expanding/upgrading the ones they have already.

Fair enough, but what about people in remote or poor communities who cannot afford wireless and/or Internet services? This may not be a core issues for voters, but it sure represents a prime opportunity to take some leadership in terms of having some form of a national broadband policy. Countries like Korea and Sweden have gone down that road and the benefits are as clear as day. This is a rich topic that warrants more focus, and for that, I�m going to steer you to fellow local blogger Mark Goldberg, who is well versed, vocal and worth following. Mark also had a very insightful post this morning that puts a lot of this in perspective. Spend some time there - he'll be glad you did!

Back to the auction results. I posted about this recently and am not going to get into a long discussion � just wanted to touch on a few things that stood out.

- Not surprisingly, the incumbents � Bell, Rogers and Telus � did about 2/3 of the spending. This is pretty much in line with the amount of spectrum that was available for them to bid on. In the spirit of defending their turf, that�s to be expected, and validates how important any form of wireless spectrum is to them once it�s up for grabs.

- Globalive and Videotron were the next biggest spenders, but these two are on very different paths. Globalive has national ambitions, and I see them emerging as the fourth Canada-wide competitor � which is about all I think Canada can really support long-term. They have coverage pretty much everywhere but Quebec, and to address that, they�ll likely have to make a deal with Videotron, who is solely focused on Quebec. That will be an interesting scenario to watch.

- Notably absent was MTS/Allstream and the U.S. operators. MTS has had opportunities to become a national wireless player before, and however you want to spin that, it just doesn�t seem to be in the cards for them. I don't see this as a plus for their future.


More importantly � and to the question posed in the title of this post � what�s the score? Will this really give Canadians more choice, better services and lower prices? I think the status quo has largely been maintained, and that will hold if the new players � whether national or regional � simply play to the mass market and just focus on price or tweaking the everyday services � you know, voice 1.0. I could be glib and say that�s the Canadian way, but I�ve got to look for the silver lining here. As I�ve said before, there�s a great opportunity for new players to be disruptive and come to market straight out of the gate with voice 2.0 services.

Even better if it�s telco 2.0 or wireless 2.0 or web 2.0 or communications 2.0 � you get the idea. How about 3.0 � whatever that means? The main idea here is that they�re starting with a clean slate and can build the kind of networks to support market needs for the next 10 years. In my view, the incumbents are more motivated to acquire spectrum for defensive reasons. I think they will be as innovative as they need to be to keep this a 3 horse race - and no more than that.

Globalive can certainly make it a 4 horse race if they really take it to them, and that would help make this a more interesting market. Same goes for the regional players, especially Videotron. They have been very successful with VoIP in Quebec because they were disruptive, not just on price, but with faster speeds and creative bundling packages. I fully expect more of the same with them for wireless, so this will be another market to follow closely.

So, is it a brand new day for wireless in Canada? It�s too early to tell, but if it�s the same-old with both the operators and the federal government � we�ll just be getting Canada 1.0, and that�s a step backwards, not forward. Let�s hope not, and as subscribers, we have to vote with our wallets.

Consumer activism paid off around the recent iPhone launch here, and that�s a sign of hope that we have a say in this too. And believe me, the last thing the government wants to see after going through this exercise is the status quo. They�ll have a lot of �splainin� to do if that�s the end result, so their job is far from done.

While I'm not wanting to end on a down note, I can't help but ask the bigger question that's driving all this spending in the first place. If you build it, will they come? What if... what if the market actually is in equilibrium right now? The gold rush mentality today is based on the premise that wireless adoption lags other modern economies, so there's lots of upside to go yet.

Hmm. I'm not so sure. Adoption is lower here, no doubt - largely because prices are high, and the value just isn't there for everyone else. Sure, there are pockets where wireless service isn't available or good enough. By and large, however, I would argue that anyone who wants a cell phone these days in Canada has got one by now. Basic economics would dictate that if prices fall, demand will rise - so sure, new entrants will be fighting for the scraps, and they'll have to do it on price.

How on earth are these guys going to turn a profit after spending so much money to get into the game? I just don't get that. What if the mass market doesn't want 2.0 services? Then they all become Vonages, and the incumbents will cut prices until they all go away and we're back to square one again. Ugh. Let's hope not. All I can say is the faster the new players can bring 2.0 to the market, the better - it's our only hope for true competition.

Technorati tags: Jon Arnold, AWS auction, Canadian wireless, Mark Goldberg

Globalive Set to Enter Canadian Wireless Market - It's the Network, Stupid!

I'm not following the AWS auction blow-by-blow, but it's pretty clear at this point that Globalive is set to emerge as the big winner - so to speak. The federal government stands to earn a huge windfall - over $4 billion - for auctioning off the spectrum licenses - and I have no idea what they're going to do with all this loot.

Anyhow, once the dust settles, it looks like Canada will get a few new regional wireless operators, such as Shaw in the West, Videotron in Quebec and Bragg in the Maritimes. I don't think the market can support much more than that, as Manitoba and Saskatchewan already have local wireless operators of their own.

Aside from Globalive, there's one other bidder who will have quasi-national coverage - DAVE- Data, Audio Visual Enterprises. It's a venture between John Bitove (satellite radio) and Microsoft co-founder Paul Allen. To me, they're a real wild card since they don't have any operating experience in this space, and it's a new, unproven venture.

So, that leaves us with Globalive, which is a pretty interesting company. They are poised to come out of this with spectrum to cover all of Canada except Quebec, which about as close as anyone is going to get up here. For sake of transparency, I will say that I have done work on and off for Globalive, but nothing connected to wireless, so there's no hidden agenda here.

I can't think of anything like Globalive up here, but telecom is definitely their business. For a variety of reasons, they are well positioned - and financed - for becoming a wireless player, and that's what matters. If you want to delve more into the details, you'll get some of it from their website, but today's wireless story in the Globe & Mail is a better place to get yourself up to speed.

For a variety of other reasons, I've also been skeptical that the Canadian market can support another national provider. We used to have four players, and now we're down to three. The costs of entry, of course are huge, and it's hard to see how anyone can hang in long enough to recoup their investment for spectrum and network buildout. Sure, wireless penetration is on the low side here compared to other developed country, and margins remain high. However, by the time new players come to market - which could be as long as two years - we'll pretty much all be mobile users, so the new business is going to have to come at someone else's expense.

So, why on earth would anybody want to do this? As the title of this post says --- it's the network, stupid. Here's what I think. I really can't see how anybody can make money long term up here being a new entry by just providing service in the mobile space. There just aren't enough subscribers to go around. However...

There are a few factors that make Globalive's situation unique, and may give them enough of an edge that will make this viable. Consider the following:

- They're building a network from scratch, and yes, this will be very costly. However, they'll be building it for today's market, which is all about video and data - not voice. It's a bit like fiber vs. DSL. Presumably, Globalive will be building a network around the applications that make money and sell smartphones. As good as the existing wireless networks are in Canada, they were not built this way, and will likely have to do some upgrading to keep pace once Globalive comes to market. The way I see it, whenever they are ready, Globalive should have the most advanced network, which should give them a nice window to capture their first round of subscribers.

- Globalive's backers have a LOT of experience with large scale mobile operations on an international scale. That means they have experience with spectrum auctions and they must have leverage with vendors that Canadian operators probably don't have - such as Alcatel-Lucent. In other words, they will likely be able to build their network cheaper than other new entrants, which will mean a faster payback on their investment. Because they have so much global expertise, they may very well be able to partner with major vendors and get financing or preferable terms. In other words, they may not have to lay out so much money, which would put them in a very good position to enter the market. Oh - and by extension, the same goes for handset vendors, which means they should be very competitive against the other operators in terms of both device selection and pricing.

- Globalive already has an established telecom operator in its stable - Yak. So there is some brand presence already, and ramping this up into a mobile carrier would really be a matter of scale.

- They also have several other telecom companies in their stable, so there's a built-in pool from which to draw for both talent and developers. Because they'll be coming to market with a state of the art network, Globalive will have a clean slate to truly become a 2.0 type of provider. This is not really a made-in-Canada business model, and Globalive brings an international mindset which I think will give them an edge for bringing innovative services to market. I'd be very surprised to see them simply copying what the incumbents are offering.

- Last but not least, as I say in the title of this post - it's the network, stupid. I'm thinking differently now about Globalive, and believe it's the network that's going to make them successful - not the services. We all know why the Vonages of the world are doomed - it's almost impossible to make a go when you don't have the network. Aside from all the advantages discussed already, another factor in Globalive's favor is that networks are cheaper to build today than in the cellular world. This is still the biggest barrier to entry, but it's not as high as it used to be, and Globalive has deep pockets. Once you get past that hurdle, you will be on an equal playing field with the incumbents. At that point, all bets are off as far as I'm concerned. Sure, the incumbents will have the subscribers and established brands, but the pressure will really be on them to defend their territory. Globalive won't be coming to market to compete on price - they'll be doing it with cool services that make smartphones worth every penny. If they hit the market with really innovative services, I think they'll give the incumbents a good run for their money. Looking at it this way, it really is about the network. Once that big barrier falls away, we'll see how well the incumbents will be able to compete with some real competition. In my mind, it's a bit like calling your bluff. If Globalive comes to market with the best network around, things could get very interesting.

- Oh - here's another reason why I think the network is the key to making Globalive a potential winner. I'm pretty sure they will end up being the only real rival to the 3 incumbents in terms of market coverage. They may choose to stay out of Quebec, or simply partner with someone like Videotron there, which would give them Canada-wide service. Either way, Globalive will be a natural magnet for regional carriers looking to expand coverage or MVNOs seeking to capture some niche markets.It's hard imagine anyone else having the means or motivation to build yet another national network once all the licenses are spoken for. MVNOs have had a hard time succeeding anywhere, but hey - if Globalive has a really great network, they will be able to support a much more interesting range of services than what MVNOs are offering today. So, if they were thinking along these lines, they will overengineer their network to provide enough capacity to accommodate over the top providers. This will generate more revenues, with hardly any additional expense, which in turn will accelerate their ROI. Nothing wrong with that.

I still have a lot of reservations about how successful any new entries will be to our wireless market. Now that I look at where Globalive stands today, I'm a lot more optimistic about their chances. The odds are still long, but Globalive brings a lot to the table, and I really don't see how anybody else comes close.

The big question now becomes how will the incumbents respond? If they still feel this will remain a cozy club of three and stand pat, I think they will be in trouble if my view of Globalive is on target. What if they don't upgrade their networks? What if they don't innovate with new services and just try to compete on price? Just look at the way Rogers is coming to market with the iPhone. No way this tactic is going to work once Globalive comes to town, especially if they're GSM.

Pretty interesting scenarios to say the least. Y'know, this Globalive thing might just work. Thoughts???

Technorati tags: Globalive, Jon Arnold, AWS auction, Canadian wireless

Verizon Forbearance - Not This Time!

Been on the road since 8:30 this morning, and am way too tired to get into a long discussion. This news has been out for a while but this has been my first chance to respond, and I wanted to close the loop on my post from yesterday.

So... Verizon lost - that's about all I'm going to say. Newfound pal Ike Elliott was kind enough to leave a comment on yesterday's post with the news, so he gets the big hat tip. Have a look at his post for the details.

Am sure the legal teams at all the CLECs who have been stating their cases so well are breathing big sighs of relief today. It's got to feel good. Competition lives another day!


Technorati tags: Verizon, Jon Arnold, Covad, Ike Elliott

Verizon Forbearance - More Bad News for Telecom Competition?

Tomorrow - Dec. 5 - the FCC will announce its decision on Verizon's forbearance petition. I'm not a regulatory expert, but have learned enough that this could have serious implications for the state of telecom competition in the U.S.

Blog posts from Om Malik and Alec Saunders from earlier this week tell the story quite well, and those are good reads to get the basic storyline. If you're a supporter of free markets and open competition, you may want to explore things a bit further. A good starting point is Comptel's Free to Compete website, which states their position pretty clearly.

To really get into detail, you can review the report prepared by QSI Consulting that attempts to quantify the economic impact if Verizon got all of its petitions upheld. They make the case that this would lead to a $2.4 billion increase in subscriber costs across the 6 markets covered by Verizon's petitions. This translates to an annual increase of $114 per household.

There are several competitive operators who stand to lose from this petition, and you can view their submissions as well - Covad and XO, Earthlink,and PAETEC.

All told, there's a lot at stake here, and Verizon has been getting its way lately, most recently with their patent litigation against Vonage. If all or part of their petitions are granted tomorrow, life simply gets harder for any CLEC or over-the-top operator who relies on Verizon's last mile copper to access subscribers. If they really want to drive out competition, they'll simply raise wholesale prices to the point where others cannot make money and will need to find other routes to market.

I've always contended that whoever owns the last mile wins, but in today's market, it's not realistic to expect non-facilities based operators to build their own networks. That may have been the spirit of the 1996 deregulation, but it's a different world now. Actually, this may just drive competitors to jump on the WiFi bandwagon and create an end-to-end alternative that bypasses Verizon altogether. Wouldn't that be interesting?

Anyhow, it's the precedent that would be of most concern. If Verizon is even partially successful, it will embolden the other incumbents to follow suit. It's my understanding that Qwest wants to follow suit, but lacks Verizon's clout. And the other major - AT&T - has to sit on the sidelines until 2010, which was a provision for getting the SBC merger done late last year. That's only a few years away, and you can be sure they'll be doing as much groundwork as possible now should Verizon come out on top tomorrow.

It all adds up to an environment that is rapidly reversing the course of telecom deregulation. With the pureplay VoIP providers pretty much out of the way now, the telcos can now move on to the CLECs, and this petition could lay the foundation for raising the barriers to entry so high that only the incumbents can stay in the game.

If this is the world you want to see, then you'll be rooting for Verizon and a friendly FCC tomorrow. I'm in the other camp, however, and feel that this is another example of anti-competitive behavior that is ultimately not serving the best interests of consumers. For anyone else who feels the same, please have a look at these links, and pass them along.


Technorati tags: Verizon, Jon Arnold, Covad, FCC

Canada's Mobile Markets Are Opening Up Too!

I've been offsite all day at a Telus symposium - post about that coming tomorrow - and wanted to get this post out now for two reasons.

First, this news broke late yesterday, and I haven't had a chance to comment about it at all. It's a huge breakthrough for Canada's wireless market, and needs some blog attention.

Second, this news comes fresh on the heels of Verizon's ground-breaking news earlier this week about opening up their wireless networks. These two developments are quite different and certainly unrelated, but together, show that the stars are aligning for an even brighter future for mobility. I think it's pretty incredible that both items are occurring so close in time together.

The Verizon news is really out there and has been blogged everywhere, and I'm not about to add my two cents. It's late, I'm tired, and I'd rather draw attention to the Canadian story, against which Verizon forms a great backdrop.

In fact, I'm not going to tell you anything about the Canadian story. It's been covered quite well already, and I'll lead you first to colleague Mark Goldberg, who I saw briefly this morning at the Telus event. His post from yesterday is a great place to start. I'd also suggest Mark Evans' post.

The main idea is that Canada's mobile market is dominated by three carriers - Bell, Telus and Rogers - and with our small population, it's tough to see how we can support more operators. With a wireless spectrum auction coming next year, yesterday's news set the ground rules to ensure that enough spectrum will be made available for new entries.

There are many issues around this, but it's definitely a pro-competition development. While it does sow the seeds for new players, the likely reality is that only major operators will be able to get in the game, namely Videotron, Shaw and maybe MTS/Allstream. Foreign ownership restrictions will likely remain in place, so this would rule out some tiny carrier coming to market with heavy foreign backing.

Bottom line - the government may be doing the right thing to ensure opportunities for more players, but it's hard to create a more competitive market via regulation.

Videotron wasted no time announcing bold plans to invest $500 million in wireless broadband infrastructure once they acquire spectrum. It's going to take a lot of money to keep up with the big 3, and as with VoIP, it sure looks like the wireless market will quickly be come reduced to a battle between the telcos and the cablecos.

So, the gloves are off, and it's safe to say that the U.S. won't be the only market where wireless is about to undergo a radical shift. Never a dull moment....


Technorati tags: Test the Nation, Jon Arnold, Mark Evans, Videotron

Bell/Telus Merger - See Me on CBC News Tonight - Twice!

The latest wrinkle for the fate of Bell Canada is a possible - and much anticipated - merger with rival Telus. It's front page news in Canada right now, and there's a lot at stake on many levels. Not a lot of technology to talk about, but it's a story that will alter the course of Canadian telecom like nothing before - once it unfolds. Right now, there's a lot of talk and speculation, and it's being widely covered in the media and the blogs.

I haven't been commenting so far, but today I got my chance. I just finished shooting two video segments for CBC television about this story. One runs on the local CBC news at 6pm, and the second segment runs on the 6:30 broadcast right after, but on the national CBC network. So, regardless of where you live in Canada, if you're watching TV during dinner tonight, I'll be in your living room, at least for a couple of minutes! Hope you tune in.

We filmed the segments outside, which was very fitting, since it's the first day of Summer - much nicer outside than at my desk, that's for sure. My son Max just finished his last exam, and was home in time to join me, so he took a photo during our shoot. So, here's a glimpse of how TV actually gets done.....






Technorati tags: Bell Canada, Jon Arnold, CBC News, Bell Telus Merger

Wireless Number Portability - the Pursuit of Happyness

In Canada, the big day for wireless watchers is Wed this week. That's the day WNP - Wireless Number Portability - takes effect. This topic is getting almost as much attention right now as the shift to Daylight Savings Time this weekend! It sure is great to look out the window at 7pm and still see daylight. Plus, the weather has really warmed up, and hey, it's just starting to feel good all over. Our winters are long here, so forgive me for rambling....

Not surprisingly, WNP is getting heavy play in the media, and this weekend, the Globe & Mail kicked off the first of a series of features on what the fuss is all about. As the title of my post implies, the name of the game is customer satisfaction.

We have just a handful of wireless carriers here, so it's all about keeping the customer happy and not giving him/her a reason to switch. This article focuses on how Telus claims to have the highest satisfaction among its subscribers, and is being challenged by Virgin Mobile for this distinction. Since all the wireless operators are offering similar services, there isn't much differentiation happening. Also, since the market is basically an oligopoly, you're not going to see the carriers get into a price war. So, they're going to compete on customer service and satisfaction, which are good things to be doing, but I'm not sure it's going make much difference.

Frankly, I think this is largely a zero sum game where the deck just gets shuffled a bit, but at the end of the game, there are still 52 cards. WNP might help nudge overall adoption of wireless up a bit, as there will be some who are ready to cut their landline. But for the majority, it's about switching from one wireless carrier to another, and I don't think there will be any huge swings once it's all said and done. Win one, lose one....

The Globe article presented some very interesting data about how the market shares vary wildly from province to province. Their data is from 2005, so it's not entirely accurate, but I don't think the overall picture has changed that dramatically. Basically, Telus leads in the 2 main Western provinces (their home base) - B.C. and Alberta. Bell owns the Atlantic region and has a strong hold on Quebec. Rogers is the leader in Ontario, but Bell is not far behind. And then there's Saskatchewan and Manitoba, both of which are practically monopolies, where the provincial wireless operators hold most of the subscribers. Very interesting mix, especially considering that while Rogers may be the #1 wireless operator in Canada, in 2005, they were the market leader in only one province - Ontario. I'll stop there, as I get a bit nervous reading much more into data from 2005.

Numbers aside, I think we can expect to see Bell aggressively go after Telus's stronghold out West. After all, wireless is the reason why Telus has been such a stock market darling, and the inverse has largely been true for Bell. Telus, of course, will try to do the same out East, as this is has been by far the market they've had the most success penetrating. They aren't in the residential landline business here, and they've had limited success in the business market. So, they have a lot riding on wireless for their growth plans out East.

And then there's Rogers. They've had the hot hand lately, adding more subs than anyone, and have the most interesting mix of services that can be bundled. I know first hand, since I'm a Rogers customer. I've been getting constant calls and mailers from them about how I can upgrade my wireless plan. So, Rogers will be a target for both Bell and Telus, making this a three-way race. It will be fascinating to watch how this plays out, especially by region, and when the scorecard comes my way, I'll be posting.

UPDATE - I held off posting so I could read today's WNP feature in the Globe & Mail, and that's a good thing. Today's story raised some very interesting points that only reinforce my view that WNP may not be that big a deal in the end.

1. When you port your number, guess what? You have to get a new phone. Ughh. In the voice-only days, that wasn't such a big deal. But with today's Swiss Army Knife phones, people's whole lives are stored on their mobile phones, so now there's more work involved to transfer all your directories, MP3s, videos, photos, etc. to another phone. Presuming you can find a phone that you like. To me, that can be a significant switching cost in terms the effort involved.

On that count, WNP may well favor those who have the coolest phones. In my books, that's gotta be Rogers, mainly because they're on GSM. That means the Blackbery Pearl. And... big drum roll...if you can wait until summer... the iPhone. The jury is still out - at least for me - as to whether the iPhone will re-invent mobility, but I'd much rather have that product in my stable than in someone else's.

For those of you who have read this far along, you may notice that there's no mention of this point in the article I just referred to. Correct. It was mentioned in a sidebar that ran the print edition, but not online. So, you don't get all the good stuff online - but you do the reader comments, which I just love.

2. Contracts. Unlike the VoIP world, wireless is all about the contracts. It's not always so easy to just up and go to another carrier. I know I'm in the middle of 3 year terms for both my cell phone and my Blackberry, and it's going to be expensive if I decide to switch carriers. I think it's a pretty safe bet that our wireless carriers won't be waving these penalties come Wednesday. So, another switching factor to consider.

3. Did you know...."When a customer moves their number to another carrier, for example, that data will be transferred via a hub in Tampa operated by Syniverse Technologies Inc." ???

I had no idea, and this point is kind of buried in the article. Syniverse Technologies may be well known in the wireless community, but they're hardly a household world among consumers. I don't think it's a stretch to say that some Canadians would be uncomfortable if they knew that their efforts to port over to a new carrier would entail sending personal data down to the U.S.

This subtlety was not lost on readers of this article, and a quick scan of the comments confirms my suspicions - at least from a few readers. This may well be one of those things that's no big deal, but the fact that WNP is not a complete made-in-Canada handoff, will not sit well with everyone. In my books, that's going to be another reason for some people to just stay put.



Technorati tags: Bell Mobility, Jon Arnold, Rogers Wireless, Wireless Number Portability, Telus

Canadian Telecom Market Becoming More Competitive

Always seems to be local news of note when I go away.

So, two quick items to mention in absentia. Yesterday, Canada's Minister of Industry, Maxime Bernier, announced the latest decision on competition, and basically the news is that the incumbents will be better able now to compete on a level playing field with the competition. This is certainly good news for Bell and Telus, and consumers should start to see more aggressive marketing and pricing from them for VoIP plans in the near term. There's more to the story than this, and will steer you to Mark Goldberg's blog, where he has a couple of posts on this.

For a synopsis of the news, the Globe & Mail had their writeup yesterday. I'm posting it not so much for the article, which is ok, but all the reader comments, which I really enjoy. The overall sentiment is definitely pro-competition, and a few of them point out what I've long been saying - the "competition" the CRTC is protecting aren't little startups - it's the big cablecos, who are in no danger of going broke if the telcos dropped their prices tomorrow. There's a fair bit of cycnicism in the reader comments as well, that the telcos will never lower their prices, so there are a few layers of emotion to this issue.

Secondly, Bell Canada had their annual Business Review Conference today. I attended last year, and quite enjoyed it. Unfortunately, it comes during the Cisco conference, and many Canadian analysts are down here! Mark was there, and filed a short, but punchy post about it, and I suspect the analyst ranks were a bit thin there today. Sorry I missed it - thanks for being there, Mark!


Technorati tags: Mark Goldberg, Jon Arnold

Canadian Telco Deregulation Update - Getting There...

I'm in Boston at the Avaya analyst conference, and have missed all the news about the Federal government's latest ruling on VoIP in Canada. Basically, the Cabinet has come out in favor of deregulating VoIP - finally - but only for access-independent services. Essentially, this means that the Canadian ILECs are freer now - not completely - to compete head on with the broadband offerings like Vonage and Primus, and of course with the cablecos like Videotron, Rogers and Shaw - neither of whom have been subject to regulation.

As a result, VoIP pricing has been all over the map in Canada, with Videotron clobbering Bell in Montreal with a discounted service, while Shaw has gone the other way with a premium priced service in Alberta. Shaw has also had success, just not as much due to the pricing. However, they've had a good run picking up any unhappy Telus customers, and to date, Telus doesn't have a residential VoIP offering, so there isn't as much pricing pressure on Shaw in the first place.

There's a lot more to this story, espcially understanding what access independent means. More importantly, I have to get going on my day here! I had this post ready to go yesterday, in fact, but PC problems got in the way big time.

So, I'm going to stop know, and direct you to Mark Goldberg, who has been posting about this steadily the past few days, and has a very good handle on the decision. Please review his recent blog posting, which includes his own white paper written last year, which proposes a lot about what has since transpired. Mark also comments on why the decision hasn't gone far enough.

Another fellow CDN blogger, Mark Evans, has also provided some commentary. For what it's worth, Mark E was my podcast guest last week, and Mark G was my guest the week before. Thanks guys!



Technorati tags: Jon Arnold, Mark Goldberg, Mark Evans

Canada's Telecom Income Trusts Derailed

I haven't been commenting much recently on the chess game going on between Telus and Bell about converting themselves into income trusts. This is a sexy investment vehicle, and to many, it just looks like a tax scheme designed to pass the burden from the carriers on to investors. That may be oversimplifying things, but there's a lot of truth to that. There's more going on of course, and I'm going to point you to two posts that have reported that latest news, and it's pretty significant.

In short, both Telus and Bell looked to be well on their way to making this happen, when late today, our Finance Minister issued a statement outlining a "Tax Fairness Plan" for Canada. In short, it looks like the federal government is going to overturn this process, meaning that Bell and Telus will not become income trusts and the status quo will remain.

This is a very interesting turn of events, and will undoubtedly drive our stock markets here in the morning. With this looking like a done deal for so long, the markets have already factored this into share prices, especially Telus. So, expect a bumpy ride for these two tomorrow. Trick or treat!

It's also very interesting to note that the strongest competitor after Bell and Telus is Rogers. Well, guess what? They're not talking about income trusts, and they just announced street-beating Q3 results today. Not only are their metrics great, but they've announced a 2:1 split and a 113% increase in their dividend. How's that for giving back? With performance like this, the Federal government has a pretty good precedent for saying that Bell and Telus are fine just the way they are. Talk about letting the air out of a balloon. This one isn't over, but it's a potent reminder that as powerful as Bell and Telus are, there are higher forces at work to keep them in check - rightly or wrongly.

Fellow bloggers Mark Evans and Mark Goldberg both have strong insights about these developments and I urge you to follow them for more detailed coverage. Great posts, guys.


Technorati tags: income trusts, Jon Arnold, Mark Evans, Mark Goldberg

Canada's Telecom "Bill of Rights"

Only in Canada, eh.

I just wanted to note that our telecom regulator, the CRTC, has issued a "bill of rights" for consumers regarding telephone service.

The intentions seem consistent with the spirit of Internet Freedoms which proclaim our rights to choose our providers, access applications, have clear access to content, etc. It's a nice message, and am sure will assure consumers that the CRTC is acting in their best interests to ensure they can make fair, informed decisions about telecom services. Certainly for the mass market this is a good thing, as we now have so many ways of getting phone service, and most people don't live in VoIP-land.

How this plays out with the carriers remains to be seen, as clarity and fairness is not always their top priority, especially as the market becomes increasingly crowded with new offerings and bundles.

Fellow blogger Mark Goldberg is much more attuned to our regulatory issues, and I recommend reading his post for further analysis and context. In short, I agree with Mark - "set minimum standards, and let the marketplace decide".



Technorati tags: CRTC, Jon Arnold, Mark Goldberg

The Dark Side of Net Neutrality

I'm not following Net Neutrality that closely right now, but I'm interested enough to draw attention to a very interesting initiative local colleague Mark Goldberg is part of.

He posted about this earlier today, and it's worth sharing in terms of where an unbridled Internet can readily go in places that can't possibly be good. This is a story in progress, and Mark has noted that it's already been picked up in the Canadian press, so this is far from just being a blogosphere issue.

In short, Mark is part of a group that has filed an application to the CRTC, requesting they give carriers the power to block access to websites that are clearly not in the interest of the public good. As it stands, carriers need to get permission from the CRTC to do so, and as such, a mechanism does exist, but one that is not very efficient or practical for the Internet.

The article and Mark's blog go into greater detail about the specific issues, but it's basically about hate groups and how they use websites to spread their message, and in this case, to incite others to undertake acts of violence against people they do not care for.

Ugly stuff for sure, and I'd call it the dark side of Net Neutrality. With freedom come obligations and responsibilities, and someone has to draw the line between the right to individual expression and what is in the best interest of the public good in a free society. The Internet cuts both ways as a communications channel, and has always been rife with excess and abuse. While the basic principles of Net Neturality are worth fighting for, I think it's perfectly reasonable to empower carriers with the right to block content for things that are so clearly on the wrong side of the law.

Sure, this could also make it easier for carriers to block content that is not in their own economic interest, but that's not the issue here. To some extent they have to be expected to demonstrate good corporate citizenship, especially when there are no economic issues involved. Perhaps this is just the Canadian way, but I don't think so. I just see it as doing the right thing. To that end, I wish Mark and his colleagues good luck in their application.




Technorati tags: Net Neutrality, Jon Arnold, Mark Goldberg

Today's Concall from Save the Internet and Moby

Yesterday I posted about this concall, which took place earlier today. I listened in, and just wanted to share some thoughts.

The concall was a well orchestrated effort to keep pace with the telco lobby in their efforts to influence the Net Neutrality debate. On the call was Tim Carr, who coordinates the STI coalition, recording artist Moby, and Congressman Ed Markey (D, MA), who has been championing this issue.

I'm not a regulatory expert, so I won't go too deep here. The speakers on the call all took turns to state their case, which is basically that the Internet should remain free and open, and we should not let big business take ownership and become the gatekeepers. It's a familiar story for those following Net Neutrality, and there are plenty of blogs that get into this in great detail.

Tim set the stage, talking about the importance of preserving Net Freedoms, and how over 700,000 Americans have signed the petition (myself included), making this a bona fide grass roots effort to get our voices heard. He explained this is a necessary response to counter the "disinformation" being put forward by the big telcos to strengthen their case to defend a dual-tiered Internet. As such, he's urging Americans to "learn the facts" and don't let big biz hijack the Internet. Setting up for Moby, he added that the Internet has become the "medium of choice" for independent artists, and they risk losing this if the telcos get their way.

Moby added his piece, saying that "Internet freedom is under attack", and named some recording artists who have just joined this coalition, such as Trent Reznor, and yes, the Dixie Chicks! He noted the importance of mobilizing citizen support since midterm elections are coming, and this is worth making an issue over. Moby also pointed out this is not just an issue for artists - it was mentioned that both the Christian Coalition and gun owners were onside here as well. When you can get all these people to agree on something, there must be something to it! He ended by making an appeal to support Representative's Markey's proposed Net Neutrality amendment and keep the Internet free.

Representative Markey was the last speaker, and he talked about the issues and challenges around getting his amendment heard. Interestingly, he dropped off the call just when we needed him most! Bizarre. The cynics out there have to wonder if the concall was being hosted by a big telco, and someone decided to mess with the call just to make it interesting. Who knows???

As mentioned, this was a well-orchestrated event, and you can pick up all the pieces from the various posts that followed the call:

Press release about today's call

Text of Moby's statement


Text of Representative Markey's statement


I just wanted to add my overall take on this call. I'm all for Net Neutrality, and nobody really wants to see an "Internet tax" that would ulitmately stifle innovation, creativity and choice (well, hopefully nobody!). And Congressman Markey's efforts need to be supported. I should also add you won't find a more fervant advocate from the IP world than Jeff Pulver, and he's as active in this space as anyone.

My concern is the black and white, good guy/bad guy scenario this call was painting. It's very easy to make the honest efforts of artists and creative people looked oppressed by big business. To some extent that's true, but the scenario being painted is just as fear mongering and self-serving as the telcos. The telcos are entitled to make a fair return on their investment, so there is some basis to their take on Net Neutrality. The bleak world portrayed on this call is not good for anybody, and I don't think the public will tolerate paying twice for Internet access - once to get the basic broadband we get today, then the second charge to ensure QoS for high bandwidth content. I guess I'm not convinced the telcos are that evil and will go so far as to make life impossible for artists who depend on the Internet for their livelihood.

I guess what I'm getting at is a need for clarity and a framing of the issue in a context that is not about winners and losers. We should - and can - all come out winners if this is done right. As Moby noted, the Internet today works pretty well, and as it continues to get better, and as more people continue to use it and benefit from it. it's really our game to lose and screw up.

The tenor of the call suggested an all or nothing outcome, and I'm just not so sure that's what will happen. I tried really hard to ask a question on the call, but couldn't get through. They also didn't leave much time for Q&A, and seemed in a hurry to end the call. Basically I wanted to ask if they could see a middle ground, where there's a distinction made between charging a premium to ensure premium quality access, and the telcos hijacking the Internet to suit their own ends. Or, as Tim Carr called it "economic censorship".

I'd like to think a middle ground can be struck. It's fair to say that nobody should "own" the Internet, but I also think it's a bit idealistic to expect it to be totally open and free to the point where those who have invested in the networks are reduced to being providers of fat, dumb pipes. I didn't get a sense there was much distinction made here on the call about this, and I came a way with the feeling that this call was every bit as orchestrated as anything the telcos would do. I guess that's just the way it is on Capitol Hill, but it didn't leave me with the impression that this coalition has all the answers either.



NetNeutrality Jeff Pulver

CRTC Told to Re-Think Their VoIP Decision

I hate to sound like a broken record, but here we go again! In the never-ending yo-yo of Canadian regulatory rulings, the CRTC is now being told by the Federal Cabinet to go back and re-think their VoIP decision from last May. In short, it sounds like they are taking to heart the recommendations of the Telecom Policy Review that came out in March, which any fan of IP would have been happy with.

Needless to say, the incumbents like Bell and Telus were happy. It�s interesting to note that just like the RBOCs are largely getting their way with the FCC in the US, it�s looking more like that�s the case in Canada as well. This is exactly what the ILECs want to hear, as they can now watch the CRTC squirm and possibly � likely � go back on their word and let market forces rule.

If this does, in fact, come to pass, I know Jeff Pulver will be smiling. He was the lone American invited to come up and make a submission during the CRTC�s VoIP public hearings back in September 2004. His message was not well received, but for IP advocates such as myself, it was a message they needed to hear. For those of you who want to step into the time machine, you can review his submission here.

In short, Jeff's position was that the U.S. experiment of letting market forces rule was creating a highly competitive, innovative market, that in turn was driving rapid adoption of VoIP. I would argue that neither has really been the case in Canada. Sure, it�s different up here, but I think the playing field should be level, and we just might see that now.

And we just might see the kind of changes for the CRTC that the TPR has been advocating. Don�t get me wrong, the CRTC has a very hard job, and on the whole, they strike a good balance among the competing interests of free enterprise, good government, and well-served consumers. But their mandate and purpose needs re-thinking, at least as it pertains to the Internet world, which is quickly becoming about everything.

Save the Internet - and Win Fabulous Prizes!

Sounds corny, but it's true!

Jeff Pulver is driving another initiative to convince regulators and policymakers that keeping the Internet open and free is in the best interests of consumers. If not, the RBOCs and MSOs will carry the day, which will ultimately lead to a corporate controlled Internet and throw a damper on the kind of innovation that has made the Internet what is today. That's downright scary stuff.

This message may be preaching to the converted, but the appeal from Jeff and Jonathan Askin is to put our creative minds and spirits together to come up with some compelling messaging that Washington will pay attention to. That's where the fabulous prizes come in.

The best way to learn more, or even better - get involved - is to review Jeff's posting from earlier today. All the details are there.

And for all the bloggers out there - think of this as a chain letter. The more viral the message, the better. Please spread the word.

CRTC Forbearance Decision - Here We Go Again

Yesterday's CRTC decision on telecom forbearance and competition stands in stark contrast to the recommendations put forth by the Telecom Review Panel late last month.

I'm not a regulatory expert, but here are the main points and takeaways I see here...

The threshold for forbearance has been set at 25%. This means that an incumbent telco cannot compete on the same playing field as the competition (cable included)for VoIP until they have lost 25% market share. Well, that's one way to tie their hands, and the ILECs are predictably not happy about this. As per Bell's press release today, they are "profoundly disappointed". That's easy to understand from their point of view, especially since the forbearance threshold for competing in the cable market is much lower at 5%. On the other hand, virtually everyone has a phone, whereas when the cable regulations were crafted, market penetration was considerably below 100%. As such, there was still a lot of virgin territory to fill there, so there was less concern about monopoly control.

So, if I'm going after the incumbents, I know I'm pretty safe poaching their customers up to 25%. If I feel I can compete with them, then I continue to aggressively go after new business. But if I think it's futile to compete, and if I can make money with a small slice of the market, I'll just cherry pick around the edges up to 25%

The CRTC did make a concession to the incumbents by paring back the winback period from 12 to 3 months. So now the ILECs only have to wait 3 months before they can contact lost customers and try to woo them back. That said, the red tape is pretty onerous, it still looks like the deck is stacked in favor of the competition to keep these customers.

I'm not anti-competition, don't get me wrong. The CRTC has, at its core, a mandate to encourage competition, but their model just doesn't work very well given the nature of Canada's competitive landscape. It really is impossible for them to please everybody, and the overall impression is that they have too strong a role to effectively let VoIP take root in Canada.

Since this decision is what sticks, and the Telecom Review Panel is just a report, you'd have to say the forbearance is a win for the competition, and another setback for the ILECs. So, it's good news for cable, good news for ISPs, and good news for VoIP pureplays.

Is it good news for consumers? I'm not so sure. Maybe so in the short term, as competitors don't have to worry about being quashed, so they have more of a free hand to do their thing. However, longer term, we're just seeing a continuation of the regulatory regime that most people view as being out of step with reality. I think the TRP has a better sense of vision for Canada, but the reality there is that their recommendations may not get acted upon for quite some time given we have a different government in power than when the report was put together. What's next? Your guess is as good as mine.

Canadian Podcast Series - a Legal Perspective on Lawful Intercept

This week's Canadian IP Thought Leaders segment introduces a relatively new voice to this space - Rob Hyndman. Rob runs his law practice here in Toronto, and focuses on the tech sector. He's got a great blog, and like me, didn't make it to Round 2 of the Canadian Blog Awards. IP cohort Alec Saunders did make the cut, so congrats to him! Maybe it will be our turn next year...

On the podcast, Rob and I spoke about issues around legal intercept and privacy for IP communications, and how they are treated in both Canada and the U.S. Rob explained the history leading up to the current state of regulations as well as where things seem to be going. He also talked some of the grass-roots efforts underway in both countries that are trying to get the voice of citizens heard in the process as government bodies learn to navigate the choppy waters of regulating the Internet.

VON Radio turned this one around real fast, and you can get the link and learn more about Rob here, where the podcasts are archived on the new VON Radio website. Please check it out. If you just want the podcast link, here it is.

PhoneGnome - Phone Home....

I've posted a couple of times about the PhoneGnome from Televolution.

I'm not much of a gadget guy, but I got my PhoneGnome today, and am looking forward to using it. The concept is great - only problem is I need to find other PhoneGnomers out there to take advantage of free on-net calling. Andy and Alec - I think I'll be calling you soon!

Of course, you can also take advantage of very low LD rates for PSTN calls if you buy minutes from one of the plans offered by PhoneGnome. This is really neat, since you just dial LD numbers like you normally would, and the minutes go against your plan. If you're making a local call or calling another PhoneGnome user, PhoneGnome knows the difference, so you only use LD minutes when making off-net LD calls. Since there's no monthly commitment, you essentially get the main benefit of a VoIP subscriber service for a lot less money, plus you're still on PSTN - so you get the best of both worlds.

Of course, things get more interesting once you add SoftGnome into the mix, since that gives you portability. Now you can take the benefit of cheap off-net LD with you on the road - and have call display still show your POTS number at the other end.

So, two calls to action out there in blogosphere...

1. If you're a PhoneGnome user, I'd be happy to connect with you to test out the quality and help spread the word.

2. If you're not a PhoneGnome user, check it out - and tell 'em I sent ya.

Mr. Pulver goes to Washington

Jeff Pulver and his regulatory guru, Jonathan Askin are closely monitoring the hearings going on in Washington DC right now to develop an effective policy framework for VoIP.

Jeff has been taking good notes via his blog, and I urge you to follow his postings if you want to keep on top of the situation.

I'm not a regulatory expert, but Jeff raises some troubling issues about how fragile Net Freedoms really are, and the seemingly arbitrary approach the FCC is taking to regulating the Internet, especially over the E911 issue - but not doing the same for other communications technologies like wireless or satellite.

As usual, Jeff's timing is right on. Tomorrow is his Peripheral Visionaries Summit, which has a heavy focus on the regulatory issues. He's right in the thick of it during these days before the event, and I expect his next few blog postings will give us a pretty good window on how the FCC is looking at VoIP now, as well as the positions being taken by all the key stakeholders - RBOCs, MSOs, software companies and IM players.

Also of note - uber blogger Andy Abramson will be attending the summit, so look to his postings for a more detached perspective on how things turn out.