Are Bloggers Smarter than Backpackers? Find out Sunday Night!

I recently posted about how getting on TV was a nice benefit of blogging. Well, it's coming - this Sunday night - 8pm on CBC television. The show is called Test the Nation, and if you live in Canada, you can watch it then - it's live, coast to coast. It's a quiz show using a team format and I'm on the Blogger team! Don't ask how or why - it's happening, and it should be fun.

So, there are 6 teams squaring off - Bloggers, Backpackers, Celebrity Look-Alikes, Flight Crews, Cab Drivers and Chefs - and beyond that, I don't have much else to say.

Well - the only downside is I miss the Patriots/Chargers game - we need to be at the studio in the afternoon to prepare. And there's no live blogging onsite, so there won't be any posting on the fly.

Somehow, I think we're gonna win. Why? Well, the show has its own blog page and a Facebook Group. These are tools of the trade for us bloggers - not so sure about all those other folks - and the CBC people are pretty smart, and of course they look to us for all the latest in modern ideas...... hmmm, let me re-think that one...

Well, don't listen to me - you can vote any time for which group you think will win - the poll is on their site and blog page. So, speak your mind, tune in, and watch us prove what know - or don't know.



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Max's Palm Treo Review

It's been a while since I've posted something from son #1, Max. Priorities change when school starts up, but he's keeping pretty busy in his spare time, most recently designing websites.

We were recently given the Palm Treo 755 smartphone to review, but we only could keep it for a few weeks. Time flies, and we've given the phone back and have reverted to our Nokia phones - reviews on those are coming....

Anyhow, Max has posted his review to his blog, so for those of you who want to hear how a sharp teenager makes use of an adult product like this, you'll find his post a good read, as usual. He's pretty direct and quite savvy - lots of candid comments and keen observations - I hope Palm is listening....

I'm due for my review of this phone, and hopefully that will be by early next week. I only got to use it a fraction of the time Max did, so it won't be as detailed.


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Need a cab? Dial #TAXI!

I do my best to fly the Canadian flag when I can, so here we go again.

Most of you would not be familiar with a Toronto-based company called Cellwand Communications. I've been working closely with them for years and happen to a shareholder. Ok, now that I've made myself totally transparent, let me get back to waving the flag. If it's not enough that our hockey Juniors won the Gold this with weekend, Cellwand finally has a U.S. story to tell.

They've been developing a suite of Location-Based Services for cellular carriers, and their flagship service is called #TAXI. Simply dial that on your cell phone, and their database will search and connect you to a taxi service that will get a taxi to you in minutes. This may not be an everyday problem for most people, but when you've been out clubbing and can't find a cab anywhere, the charge is money very well spent. Think of it as an intelligent 411 service where you only have to make that one call, and #TAXI does the rest.

Cellwand has been refining this service a while with all the major Canadian mobile operators, and now they are in the U.S. market, available today on AT&T and Alltel's networks. Other major mobile networks should also be on board fairly soon. I think that's great news, and it's what all Canadian startups dream about doing.

The story should only get better, as they have other services in the pipeline - which you can read about on their website - and represent exactly what all carriers are desperately seeking - new apps and new revenue streams. Winning the World Juniors is great, but I like this story just as much.

Right now, Cellwand is getting the word out virally, and I'm doing my part here to spread the news. Here's the news posted on Digg, and here's their PSA - Public Service Announcement - posted on YouTube.

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2007 Highlights - Part 2

Yesterday was Part 1 of my 2007 highlights, and here's my review for the second half of the year. Hope you enjoy these, and maybe you were at some of these.

That's it for my 2007 review. Time to move ahead and get going on 2008.....


My Kitchener/Waterloo Mini-Tour, Waterloo - with John Tennant and Mark Whaley (he was on the ICF panel from the PTC event that was in yesterday's post - and now winner of world's most intelligent broadband community!)

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Telus/RIM launch of their worldphone BlackBerry, Toronto.

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Baseball Hall of Fame, Cooperstown. We all need a break, and this was one of mine this summer. The "Red Sox Holy Grail" was a personal highlight for me, and I just had to put it in here - the bloody sock, Curt's cleats (say that one 3 times fast), and the ball, all from their 2004 WS championship. I can die happy now.

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Fall 2007 TMC ITExpo, Los Angeles. Chris Lyman, enthusiastically telling me the virtues of his company, Fonality!

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IT Expo, Los Angeles - Andy Abramson's client/blogger dinner.

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Ottawa Venture Technology Summit, Ottawa

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BroadSoft Connections, Phoenix. Scott Wharton moderating a session, and a view of the grounds where the event was held at the Biltmore. I sure could get used to that...

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Fall VON, Boston - Jeff Pulver's keynote

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My Skype Mobility session
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Happy Town - talk about being in the right place at the right time...

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Nokia Siemens Mobile Experience Demo, Toronto. Very cool FMC apps, done here in real time.

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Avaya Canada Analyst Day, Toronto. CEO Mario Belanger kicking things off.

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Cisco C-Scape Analyst Conference, San Jose. John Chambers doing a Telepresence demo on stage with 3 different speakers.

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2007 Highlights - Part 1

Am slowly getting back to a working groove, but really won't be fully back til Monday once everyone's out of the house and back at school. Don't know about you, but I've been using some of this down time to not just reflect on 2007, but also about where I'm looking to go in 2008. It's both easy and hard being an independent, and a priority for me this year will be to deepen many of the relationships that I built in 2007, and that's already happening in the first few days of the new year.

I'm also trying to find a better way to balance all the proprietary consulting work I do for clients along with the public things I do that keep me visibily involved - conferences, blogging, podcasts, etc. With all the back and forth with my recent posts about whether the Facebook phenomenon is good or bad for blogging, I've really got to consider this more closely and see if FB can help me manage that balance. All suggestions are welcome!

Ok,enough self-reflection - time to move on to the scripted part of this post. I've been off the blogs for most of the break, but have seen a few year-end summaries, predictions, etc. I could spend a lot time doing the same, but I've decided to do a photo review instead. Others have already done the same - really liked Jeff Pulver's photolog post - and I'm doing mine in two parts.

Over the course of 2007, I've mostly been using the Nokia N93 and Nokia N95, and that's what these photos were taken with. The fun part of being an indie is attending a variety of events - some are very analyst-centric, and some are very media/press-centric. I'm a bit of a chameleon, and work out of both camps, so I get to a wider range of things than a straight-up analyst or journalist would get to. And sometimes I get to go to things just because I'm a "blogger" - although these days I'm not really sure what that term really means.

This is especially true since I'm based in Canada. Most of the industry people my paths cross up here are only focused on the home market, whereas I try my best to keep on top of the U.S. as well. So, this is one of the few blogs where you'll see a healthy mix of what's going on in Canada as well as the U.S.

Whatever - listen - I'm just one guy. I don't have a company sending me places - it's up to me to make all this stuff happen, and I'm grateful to have been able to see so many things in 2007. I can only hope that the song remains the same in 2008, and I look forward to sharing my adventures with you as they happen.

So, in today's post, here's Part 1 - my year in pictures - basically the first half of 2007. It will give you a flavor of the events I participated in and the places I was lucky enough to travel to. I could tell you a lot more and show you a lot more pictures about any of these, but not here. By all means, feel free to search my blog for the original posts these came from for more. Otherwise, maybe there's a book in this somewhere.....


Aloha! Can't think of a better way to start 2007 being based in the Great White North, eh - the Pacific Telecom Council conference in Hawaii. And, yes, I got an authentic Hawaiian shirt there that I hope will come in handy one of these days...

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The ICF panel at PTC. This is the Intelligent Communities Forum, where they were announcing the finalists for their annual awards. As it turns out, Waterloo, Ontario came out the winner, chosen as the #1 intelligent community in the world. Go Canada.........

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TMC's ITExpo, Fort Lauderdale. I chose this photo of colleague Moshe Maeir (with Rich in the background)since he was nice enough to post it on his year-end review - thanks Moshe!

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Deloitte's 2007 Predictions event, Toronto. Group shot of their team, including keynoter Guy Kawasaki. He's quite the hockey junkie - and he's from Hawaii - who knew?- so they gave him an customized Leafs jersey as a nice thank-you. I'm starting to see a Canada-Hawaii theme happening here - strange....

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Launch event for BlogTV.ca, Toronto. This sure was fun, and Canada was the first market Israel-based BlogTV expanded to. Unfortunately, the project was canned in the fall - easy come, easy go. BlogTV is going strong in the U.S., but it came later. I guess we were the guinea pig, but didn't quite get it right - gee, where have we heard that before here in Canada?

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Microsoft Canada's launch event for adCenter, Toronto. Don't mean to nitpick, but if this is for Canada, shouldn't they spell it "adCentre"? I'm told life is in the details.....

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Cisco's Channel Partner Summit, Las Vegas. From what I've seen, nobody stages a big event like Cisco.

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MetaSwitch Forum, Orlando, with Martin Taylor. If you're into Harleys, you should check out my post about this event - really...

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IT360 Conference, Toronto. Don Tapscott talking about Wikinomics and his vision for our Web 2.0 world.

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ANPI AGM, San Diego, with CEO Dave Lewis.

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Canadian New Media Awards, Toronto, with Adam Froman, CEO of Delvinia
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Microsoft Surface, Toronto. We were lucky enough to get a private, 1 on 1 demo of this very cool look at what being connected will really mean, and what the coffee table of the future is going to look like. Max got to have the fun, while I took the photos.

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Aftermath of a heavy summer storm, Toronto. Taking a drive about our neighborhood following a very intense storm, I came across some of the damage and for 5 minutes, felt like a roving TV reporter. Here's one shot of a mature tree being fully uprooted and crashing on top of van in someone's driveway. Thankfully, nobody was hurt, but as you can see, it also took down all the Hydro wires, and went a long way to explaining why our phone lines went dead - but of course, my VoIP lines were working fine...

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Microsoft Canada's Unified Communications launch, Toronto. With Michel Burger, CTO and a glowing Microsoft blue cocktail....

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Mitel Forum 2007, Las Vegas. Mitel's brain trust taking questions from the analyst community.

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Part 2 is coming tomorrow, stay tuned....


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Iotum- Let it snow, but let's talk about it....

Quick post - a twofer for Canadian cohort Alec Saunders and the team at Iotum.

First,Ottawa got buried with its worst snowstorm since anyone can remember - about 2 feet yesterday. A lot of Eastern Canada got hit - we got it pretty good here in Toronto, but Ottawa got way more. The US Northeast got socked last week, but that was a different storm. Well, there's no doubt now it's going to be a white XMas.

Anyhow, if you want a geek's take on the weather, Alec has a great post today. Oh, as I'm writing this post, Alec has just updated his blog with some photos - nice work.

I was in San Jose last week for Cisco's analyst event, and even though it was quite chilly there - and even an outdoor skating rink next to the hotel - I'll gladly head back there now compared to what we've got here. I don't ski, but it's not hard to see how the Alpine set is over the moon about all this snow - no thanks....

Second item - since I have your attention - today Iotum announced something really interesting and fun with their Facebook conferencing app. For those of you who plan to be online on New Year's Eve - and I'll bet that's a lot of you, Iotum has a great way to reach out and touch 1,000 of your closest friends. They've been building some nice traction with their voice conferencing application on Facebook, and are using this opportunity to add some festiveness to social networking. Alec's post tells you all about it, so if you want to have some social networking fun on New Year's, and do a virtual midnight countdown with a cast of thousands, you just gotta be there.

It's a great idea, and to help promote it, Iotum has even produced a demo video, which you can view off of Alec's post. Aside from all the fun people can have doing this, the promotion is a great test to demonstrate the scalability of Iotum's platform, and I think that's the real story. This is the kind of proof point that up and coming vendors like Iotum need to convince large operators that their application will work for them and that they can make money today using it. In the world of social networking, New Year's is about as social as it gets, so hats off to Iotum for connecting the dots and creating a great opportunity for themselves. Can't wait to hear how it turns out.


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High Road Communications Holiday Party

I don't get out like I used to, but I had a great time last night at High Road's holiday party here in Toronto. High Road is one of the top PR agencies for tech/telecom in Canada, and it looks like they're going to have a great 2008. You can be sure I'll be staying close to them and working with them on a few fronts.

For my U.S. readers, I want to clarify this is a different shop than High Road Communications, another PR agency with the exact same name, but based in Indianapolis. Looks like they got the full length URL first, so to find the Canadian agency, you have to use the highroad.com URL. Small world.....


Some photos, courtesy of my Nokia N95.....


Avaya's Amir Hameed with Claire Rankin

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Team Avaya, with Aastra's Yves Laliberte, left

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Stefan Dubowski, showing that men can look good in argyle....

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Sarah Spence with Morris Shawn of Roadpost

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Avaya Canada's Analyst Day

Been one of my busiest weeks of the year, and I just haven't been around much to do any blogging. On Wednesday, I attended Avaya Canada's analyst day here in Toronto. Well, technically Markham, but still, not far from home for a change.

Pretty informative day, with lots of roadmap updates and what to expect in 2008. I wasn't able to attend Avaya's global analyst conference last month, but I did go last year.

All I can say is that last year, Avaya laid out a pretty strong vision about "intelligent communications", and how powerful IP communications can be when you put it all together. Avaya Canada's event this week was on a more modest scale, but looking at things a year later, what really struck me was how right they've gotten the messaging and positioning for what these technologies can do at a human level. I think they're doing a great job of translating the technical aspects of their solutions into the mantra of better living through technology, both at home and at work. This builds great brand equity for Avaya, creating the "Intel inside" association any technology vendor would love to have.

Not being a technical analyst, I operate under the assumption that these things work and that the technology is more or less ready to do what it's supposed to do. I know that's not 100% true, but it's far enough along that vendors like Avaya can deliver pretty high functioning solutions that go well beyond bringing voice and data together under one tent.

The other comment I'll make is that during the afternoon session, we were under "heavy NDA" for some bigger picture presentations that set the stage for where Avaya is going in 2008 and beyond. Can't say more than that other than I think this gave us a better understanding as to why Avaya went private. Glad I was there!



Avaya Canada's CEO, Mario Belanger and a room full of smart people!

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Roberta Fox demo'ing the One-X Quick Edition, one of Avaya's SMB solutions

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You know you're special when you get a blue phone. Just like iPods and iPhones have cool skins, why not your desk phone?

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Telus Consultants Program Highlights

Yesterday I attended a day-long session held by Telus, which they do on occasion for the consultant community. It's one way they do outreach, and in this case, the focus was an update on some of their key partner relationships. The day was split up with presentations from Intel, Nortel and Microsoft, with a lot of focus how well they're partnering with Telus to bring innovation and value to the Canadian market.

The audience is largely technical and IT consultants, so most of the messaging was about speeds and feeds, as opposed to business and strategy issues, which is more my cup of tea. I was really the only industry analyst there, so I didn't have any expectations otherwise. That's fine - was still pretty interesting, and it's clear that Telus is thinking more like a Telco 2.0 carrier than 1.0 carrier, although this may take time to percolate down to the masses.

Even though Microsoft and Nortel have a strategic alliance going, they each did their own thing yesterday, so there wasn't any indication of joint solutions coming with Telus. However, Nortel did have some nice SMB solutions on display, and I got a good demo at their table. To be fair, I couldn't stay til the very end, but I didn't see any evidence of cross-vendor synergies finding their way into Telus' portfolio. Not to say this couldn't happen, but these were for the most part serial presentations, and if I had to do it over, I'd look for Telus to talk more about the collective benefits these partnerships are bringing, as well as how they are helping create some distinct integrated solutions that customers can't get anywhere else.

As an aside, much of the banter between the presentations was about the major news that hit the media that morning about new regulations to open up the wireless market here. It's a big story, and in some ways it overshadowed what was going on in the sessions. None of the speakers made any reference to it, and given that Telus is one of Canada's 3 major wireless players, I think this could have led to some interesting discussions.

Here are some photos, courtesy of my Nokia N95....

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Comments from Bill Edwards, who leads the Telus Consultants Liaison Program

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An Intel blade server - or is it? Sure looks like one, but it's actually a cardboard life-size version they passed around so we could get a sense of its footprint. Pretty fun prop...

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FMC demo from Nortel
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Microsoft - nothing to really show, but here's a cool image off their monitor
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Canada's Mobile Markets Are Opening Up Too!

I've been offsite all day at a Telus symposium - post about that coming tomorrow - and wanted to get this post out now for two reasons.

First, this news broke late yesterday, and I haven't had a chance to comment about it at all. It's a huge breakthrough for Canada's wireless market, and needs some blog attention.

Second, this news comes fresh on the heels of Verizon's ground-breaking news earlier this week about opening up their wireless networks. These two developments are quite different and certainly unrelated, but together, show that the stars are aligning for an even brighter future for mobility. I think it's pretty incredible that both items are occurring so close in time together.

The Verizon news is really out there and has been blogged everywhere, and I'm not about to add my two cents. It's late, I'm tired, and I'd rather draw attention to the Canadian story, against which Verizon forms a great backdrop.

In fact, I'm not going to tell you anything about the Canadian story. It's been covered quite well already, and I'll lead you first to colleague Mark Goldberg, who I saw briefly this morning at the Telus event. His post from yesterday is a great place to start. I'd also suggest Mark Evans' post.

The main idea is that Canada's mobile market is dominated by three carriers - Bell, Telus and Rogers - and with our small population, it's tough to see how we can support more operators. With a wireless spectrum auction coming next year, yesterday's news set the ground rules to ensure that enough spectrum will be made available for new entries.

There are many issues around this, but it's definitely a pro-competition development. While it does sow the seeds for new players, the likely reality is that only major operators will be able to get in the game, namely Videotron, Shaw and maybe MTS/Allstream. Foreign ownership restrictions will likely remain in place, so this would rule out some tiny carrier coming to market with heavy foreign backing.

Bottom line - the government may be doing the right thing to ensure opportunities for more players, but it's hard to create a more competitive market via regulation.

Videotron wasted no time announcing bold plans to invest $500 million in wireless broadband infrastructure once they acquire spectrum. It's going to take a lot of money to keep up with the big 3, and as with VoIP, it sure looks like the wireless market will quickly be come reduced to a battle between the telcos and the cablecos.

So, the gloves are off, and it's safe to say that the U.S. won't be the only market where wireless is about to undergo a radical shift. Never a dull moment....


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Blogging Has Some Side Benefits - Being on TV!

This is a fun post, really. Just sharing with you one of the payoffs that can come from blogging. I sure don't do it for the money - don't know anybody who does. The only monetization scheme of note that I participate in is with Newstex, who has been tracking me for almost 2 years. If you scroll down the right margin of my blog page, you'll see a blue Newstex box. Just click on that, and you can learn more about it.

Anyhow, I recently got my current royalty report, and I've earned a whopping $28.42. As you can tell, my blog doesn't carry ads, and I don't really take advantage of the web tools you need to build online traffic, so I have no expectations of turning my blog into a money machine. If that was my business, I'd be doing things very differently, that's for sure.

That aside, I'm happy to say that my blog does generate regular inquiries from people/companies wanting to know about my services and the things I do to make a living as Principal of J Arnold & Associates. And a good portion of those have turned into paying clients, including two this week already. So, if you're wondering if blogging is worth it, that's a hands-down yes, at least for me.

I'm posting now to tell you about a nice side benefit that's come from blogging. I get to be on national TV, but not to tell the world about VoIP. Get this - our national broadcaster - the venerable CBC - has been airing a show since March of this year called Test the Nation. It's an IQ-type quiz show that originated in Holland back in 2001, and the format has been used in some 40 countries, although I don't think it's in the U.S. yet.

The show works on a team concept and 2 teams face off against each other. So, guess what - one of the teams for the upcoming series is.... bloggers. I've been back and forth with CBC on this for a bit now, but I'm on the team. The new series airs on January 20, 2008, and the overall theme is 21st Century knowledge. I'm pretty solid aside from up to the minute stuff, so I'll be leaning on my kids to make sure I'm schooled in all the latest cyberknowledge.

This sure should be fun, and for a change, blogging leads to something totally unexpected, and something I wouldn't be doing otherwise. It's one thing to be on business TV talking about telecom, but an IQ quiz show? Why not, right? So, if you have aspirations of getting on national TV, blogging might be your ticket. I've got no idea what kind of questions they'll be asking, but I sure hope they have something about VoIP - I'll be ready for that! :-)

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IT in Canada - New Web Resource

With things being quiet in the U.S. right now during Thanksgiving, it's been a catch up day for me on a lot of Canadian things I've been meaning to get to.

One of these is a portal that launched a few weeks ago, and I've just gotten around to checking out.

The portal is called IT in Canada, and was put together by Michael O'Neil, a veteran telecom/tech researcher and consultant. I've known Michael for many years, and it turns out he's also from Boston and follows the Red Sox closely. My kind of guy....

Anyhow, the portal is just getting going, and is focused on creating a national forum to discuss IT issues. As Michael explained to me earlier today, there really isn't anything out there addressing these issues on a national level. Most dialog is local, and IT in Canada serves as a national platform where anybody can share their issues around IT.

There's a lot there, even though the site is just a couple of weeks old. I don't think Michael is running this as a commercial venture - at least for now - so it's not cluttered with ads or popups, which is fine by me.

So far, there are quite a few news posts, white papers and posts from individual members. You don't have to be invited to join, so if Canadian IT issues are up your alley, you'll want to be a regular visitor, and maybe even a contributor. I'm sure Michael will be happy to hear from you.



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My Afternoon with Nokia Siemens

Yesterday I the benefit of a private briefing with Nokia Siemens and Personeta to showcase all the cool things they're doing around IMS and FMC applications. It turned out I was the only person present during my alloted time, so I had the team all to myself.

This was quite the experience in quite the setting. However, it was a great way to demonstrate a variety of applications, utilizing combinations of broadband, mobility and video. So, for example, you may be using mobile-to-mobile video calling today with the likes of AT&T or Rogers, but they were also able to show some things you're not likely getting today from your carrier. Let's go see.


Welcome to the Nokia Siemens mobile experience (photos courtesy of my Nokia N95 - which they were very happy to see)....

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Has the inside of a tractor trailer ever looked so good? Looks like something out of a James Bond movie.

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Video calling, mobile-to-mobile - nothing new there...

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Mobile-to-PC video calling - that's getting more interesting...

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Let's move on to IPTV. This is on a Sony HD screen, and notice how the home page fills out the whole TV screen, as well as the high quality resolution. This particular site is called dotdaily, and it's a customized home page, where the viewer selects the content and news feeds of interest.

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Now we move from the big screen to a small screen. Here is live, streaming TV - CNN in fact - running on a Nokia N95 - of course.

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And now something even more interesting. How about accessing content stored on your PVR/DVR on your mobile phone? Or control the settings to remotely set up a recording session? Literally, a mobile, remote control. That's pretty neat. The service isn't launched yet, but it's coming. Hence the deliberately murky picture to protect the innocent.

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Finally, a quick word about the magic bus itself. This is the first time I've ever had a briefing in a parking lot! While it may sound suspicious, this is one well-equipped rig.

Note the satellite dish mounted on top of the cab in the first picture. The front end of the inside of the trailer was hidden behind a curtain, but I got to see it briefly. Basically, there's enough equipment there to simulate a Central Office environment, which provides a realistic, real time setting to demonstrate all these services.

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Note how both sides of the trailer slide out from the middle like wings to create all the space you see inside. Not quite Transformers, but pretty impressive.

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Our Dollar May be Stronger, But Wireless is no Bargain - Will the iPhone Come to Canada?

Here's another post I've been wanting to write since coming back from VON, and I'm glad I waited. Anyone who knows me is familiar with my seemingly odd habit of hardly ever using my cell phone when I'm on the road, especially in the U.S. I know it defeats the purpose of have a mobile phone, but I seem to manage just fine.

While Americans take it for granted that cell phone usage is practically free, that's far from the case in Canada. I may seem like a voice in the wilderness when I try to explain this when I'm in the States, but now I've got some great backup to support my story. I've got two items to share with you on this front, and if you're wondering about the high cost of cell phone service in Canada, you'll find these well worth reading.

First is a terrific post from Friday by colleague and fellow Canadian blogger, Alec Saunders. Alec and I were at VON last week in Boston, and he's a much better technology adopter than me. We're seeing a proliferation of mobile VoIP solutions right now - I've posted about some, and Alec has posted quite a bit more.

Alec's post is a great case study in how a Canadian can use these various solutions to keep their cell phone costs down when travelling in the U.S. Most travelers routinely get local SIM cards to reduce their mobile costs, but as Alec explains, you can take the savings to a whole other level by using solutions such as Mobivox and Truphone. He's got the right idea here, and I plan to follow his lead when I travel next to the States. Great workaround, Alec!

On this note, by the way, I'll steer you to a panel I moderated at VON last week about adding mobility to Skype, which Alec attended. Mobivox, Truphone and others provided a rich perspective on the various ways you can cut mobile costs with Skype. These are all companies to watch, especially iSkoot, who is partnering with Skype on 3 Skypephone, which just launched last week.

Secondly, there was a timely article in today's Globe & Mail about the iPhone's pending launch in Canada. The article brings to light a number of issues that illustrates how the market up here is different, and how the iPhone would be a very expensive proposition based on our existing rate plans.

The print edition of this article provides detailed comparisons of rate plans for Canada, the U.S. and the E.U., and you'll just have to take my word that Canadian rate plans are simply not competitive. You can be sure that Apple is concerned that our expensive service plans will dampen demand for the iPhone, especially when Canadians can see how much cheaper it is to have all these goodies in the U.S.

So, we may have a stronger dollar right now, but this is not a great market for something as game-changing as the iPhone. Apple is setting a precedent for a handset vendor to dictate market terms to the mobile operators, and it will be interesting to see how Rogers plays this card. Regardless of how it unfolds, this article is a big picture exclamation point on what's driving Alec Saunders to do what he's doing - and you can be sure that others will follow.


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Current State of Canadian Telecom Sector

The past few days have seen Q3 earnings calls and announcements from Canada's leading service providers - Bell, Telus, MTS Allstream, Rogers and even Videotron. So, lots of attention being focused on how the sector is performing, and there sure is lots to talk about.

On Friday, I was asked to share my views on BNN - Business Network News - which is Canada's major financial news TV station. Pat Bolland interviewed me, and you can view the segment on BNN's website for the next 7 days. After that, it comes off the site, and if you still want to see it, you'll have to contact me. Our segment ran at 10:40am last Friday, and you can view it from this link.


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Dialogic Acquires Cantata

I got a press release this morning announcing that Dialogic has acquired EAS Group, which in turn owns Cantata. That was news to me, and I haven't seen any commentary out there about this yet. Either people are busy with other things, or it's a non-event. Not sure.

Anyhow, you can read the release for yourself on Dialogic's website, or if you go to Cantata's site, there's a message directing you over to Dialogic's site, or a click-through to the same press release that's running on Dialogic's site. So, I guess it's official.

To be fair, I haven't followed Cantata as closely as I used to, but it's no secret they've had difficulty making their mashup of VoIP infrastructure companies work. Cantata is made up of three Massachusetts-based vendors - SnowShore, Excel Switching and Brooktrout. They've all had up and down rides, and at this point, it's clear that a better plan is needed. Consolidation has been a major trend this year in IP, and Dialogic's move is another step in that direction.

I can't really add much else right and will have to look into this a bit further. At first look, there are some parallels to what Radisys did by acquiring Convedia last year. Media servers are a common aspect to both moves, and this is an important nextgen building block, not just for everyday VoIP, but IMS as well.

Clearly Dialogic thinks there's a fit here, and maybe they're trying to become a consolidator now. That said, no financial details of the deal were provided, and it's not explained how Dialogic is funding the deal. The fact that not much is being said about this raises some questions, so it's hard to draw firm conclusions right now.

Of course, if you didn't know, Dialogic is based in Montreal, so it's worth noting that a Canadian company has come into the milieu and acquired an American company. Hate to say it, but it's probably a good time to be doing this given that the Canadian dollar is trading above the greenback. So, for a change, the economics are attractive for Canadian companies to do this.

Actually, with the US dollar being weak relative to other currencies, I wouldn't be surprised to see vendors from other parts of the world follow Dialogic to take advantage of their stronger currency. Time will tell. Meanwhile, it's Canadian Thanksgiving on Monday, so I'm sure the Dialogic execs will be enjoying their turkey. Gobble gobble.



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AT&T Global Services - Canadian Expansion

This afternoon I attended an Analyst and Media Roundtable with execs from AT&T Global Services. They are launching some new services for the Canadian large enterprise market this week, and I'll have another post about that in a day or so.

Today's session provided a pretty good overview of the scope of what AT&T Global Services has to offer, and when you're talking about providing global services to global companies, you come away with a greater appreciation of what goes into building and running a giant network like theirs.

I was especially impressed by the range of services they have around security and how complex this area is, particularly in terms of Web-based threats. Until today, I had no idea that there are cyber hackers out there who literally extort ransom money from large companies in exchange for not unleashing a destructive virus, worm, etc. to crash their network.

Pretty interesting stuff, and in the noisy world of open source, Web 2.0 and SaaS, it's easy to forget that the job of running large scale networks is much harder than it looks, and AT&T isn't the world's largest networking company for nothing.

AT&T management team - Jay Plummer, Andrea Messineo, Steven Taylor, Stan Quintana


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Welcome, Telecom Dispatch - More Canadian Coverage

This is another better-late-than-never post, as I catch up on the week from being at the Ottawa Venture and Tech Summit (my post of that event will come either over the weekend or Monday).

Veteran Canadian telecom consultant Roberta Fox launched a newsletter this week, and I find it a really nice news digest for a couple of reasons. It's titled Telecom Dispatch, and is published under her corporate moniker, Fox Group. The inaugural issue went out last Friday, but because it's email-based - and not web-based - I can't send you a link. If you want to read it, you just need to sign up at the Fox Group website. It's free, and doesn't take long, so if you want a quick read on what's happening up here, it's time well spent.

I say that the newsletter is welcome news for two reasons. First is the simple fact that Roberta has a long history serving enterprises for technical consulting, and hopefully this will generate some nice business leads for her business. So, she brings a great industry perspective, and has surrounded herself with a solid group of contributors, all of whom have a similar pedigree to Roberta.

Secondly, and perhaps closer to my heart is the sad demise of print media, which is rapidly losing relevance in the Web-based world. Canada has a very small telecom media sector as it is, and the few publishers left are consolidating and/or losing their best writers to better opportunities. A while back, the National Post lost its two main telecom/tech writers - Mark Evans (went back to a startup gig) and Kevin Restivo (industry analyst now), and earlier this month, good friend Stefan Dubowski left Telemanagement for the PR world. So, in my view, Telecom Dispatch is a welcome voice in a space that needs new blood, and it's great that she's giving a platform to share with all these seasoned industry experts.


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Microsoft Canadian Connections Newsletter - Fall Issue

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Microsoft Canada's Fall 2007 issue of Canadian Connections has just been published, and they've asked me back for another article. I thought I'd share it with you, both here and live on their site. Feel free to share your comments now if you like.




Telco 2.0 � Easier Said Than Done

by Jon Arnold



IP is the foundation of what we call �Telco 2.0� � the concept of integrating voice into other applications to enrich the end-user�s communication experience. The good news is that with IP, anyone can deliver Telco 2.0. The bad news is that with IP, anyone can deliver Telco 2.0. For service providers with existing subscriber bases, the key will be understanding what customers really value and finding ways to deliver. If not, they will quickly be reduced to connectivity providers, while the real money is made by the content providers delivering services on top of their networks.


Conversely, operators without subscriber bases can develop their own Telco 2.0 offerings and enter the market to challenge the incumbents. With broadband becoming readily available, there are endless opportunities for anyone with good technology to be creative and devise combinations of services that are just right for a given customer set. In this regard, successful Telco 2.0 providers will simply be those that can deliver services at a low cost per bit as well as generate a high price per bit from subscribers.


This seems like an easy formula for success, but in reality it is very difficult to achieve. On the technology level, the elements that go into Telco 2.0 are in varying states of market readiness. There are still issues around standards, interoperability, reliability, security and scalability. It remains to be seen if either software-based or Web-based offerings can match those that are hardware-based, especially for mass market scale.


These will become resolved in time, and once that happens, the challenges will be about costs and margins. The balance between low cost per bit (on the carrier�s side) and high price per bit (on the subscriber�s side) will be quite difficult to achieve. IP-based communications are so popular because they are inexpensive to provide, meaning that many services and applications are offered for free or a low price point. Unless operators want to subsidize their offerings with advertising, only the most creative and innovative providers will find the right balance between free and paid services. So far, this has been the exception, not the rule, and is a key reason why Telco 2.0 will be harder to do than it looks.


To summarize, Telco 2.0 holds undeniable promise for both service providers and subscribers. Service providers need it to transition from Telco 1.0, and subscribers need it to take full advantage of what the world of IP has to offer. In time, both sides will be happy, but the road ahead will not be easy, and we see this taking longer than either side expects. The wait will be worth it, however, and just when we get there, do not be surprised to hear that Telco 3.0 is on the horizon. IP will remain ever-evolving, and for operators to succeed with it, they must embrace change as constant.


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Next Stop - Ottawa - Tech & Venture Summit

Just a quick post to say I'll be participating at the Ottawa Technology and Venture Summit next week. I'll be there Tuesday through Thursday, and am moderating a panel about video convergence on Thursday morning.

Really looking forward to getting closer to the Ottawa tech market, and no doubt I'll meet up with some pretty interesting companies. If you happen to be attending, by all means, look me up.


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