My Latest Podcast - with Patrick Sullivan, 2600Hz

I’ve been writing and podcasting for UK-based Enterprise Management 360 for several years - more updates about that soon! - and my latest piece has been published now.

This time around, I’m interviewing Patrick Sullivan, who is the co-Founder and co-CEO of 2600Hz, an innovative cloud provider I’ve been following for a few years. Over the course of our conversation, we try to demystify the cloud for SMBs, as well as make the case for using a platform that natively integrates all the core cloud applications, namely UCaaS, CCaaS and CPaaS. I hope you give it a listen, and while there, you should check out all the other content running on their portal.

July - Newsletter and Podcast Time

New month - same message, but new editions of my newsletter and podcast.

The July issue of JAA Communications and Collaboration Review went out to subscribers yesterday, along with the latest Watch This Space podcast. Future of Work Expo was the big thing for me last month, and that’s the focus of the July podcast - I hope you give it a listen.

If you’re interested in tracking what I’m up to in the worlds of collaboration, customer experience and future of work, subscribing to my newsletter is easy - signup page is here. For my podcast, you can subscribe on all the major platforms, or just pick up the current episode here. If you’re not familiar with my website, there are archives for the newsletter and the podcast, but please note that both of these will be getting a refresh soon.

Newsletter Time - June Issue, and Podcast Too

New month - new newsletter and new podcast. The June issue of JAA Communications and Collaboration Review went out to subscribers yesterday, along with the latest Watch This Space podcast. May sure was a busy month, and I’ve recapped much of what I saw, spoke and wrote about in the newsletter. The June podcast is titled The Metaverse, Innovation and Invention - Thinking Bigger About Future of Work, so that’s a pretty good clue as to what Chris Fine and I have on tap.

If you’re interested in tracking what I’m up to in the worlds of collaboration, customer experience and future of work, subscribing to my newsletter is easy - signup page is here. For my podcast, you can subscribe on all the major platforms, or just pick up the current episode here. If you’re not familiar with my website, there are archives for the newsletter and the podcast, but please note that both of these will be getting a refresh soon.

BCStrategies Podcast - UCaaS and CCaaS: Better Together

Our latest BCStrategies podcast is a hot topic - is it a good idea to deploy UCaaS and CCaaS together? Lots of momentum for the “yes” side, and most vendors are definitely on board - but there are certainly plenty of holdbacks and scenarios where this isn’t likely to work.

Lots to talk about, and if you’d like to hear our collective take, here’s the replay link. While you’re there, take some time to check out our other content - BCStrategies is the best one-stop resource for thought leadership around collaboration, cloud and contact center!

New Video Interview - Future of Work for Contact Centers

I was recently a guest on First Contact, a video podcast series produced by NobelBiz. They’ve been doing this for a while, and after being contacted about being interviewed, we set up a date, and soon I was in conversation with their EVP of Client Operations, Christian Montes.

The total interview runs about an hour - and you’re welcome to check out the whole thing - but to make it easier to digest, they’ve also broken it up into several smaller segments, which you can just watch in isolation. They did a great job putting all this together, including highlighting some content from my website, so viewers can better understand what I do as an indie analyst.

Here I am during the session with Christian, and to check out the finished project, here’s the link.

Newsletter Time - April Issue, Podcast Too

My April newsletter went out yesterday, and aside from the regular updates, there’s a lot in there about Enterprise Connect - and that was also the focus of our latest podcast. If that piques your interest, you can subscribe here for JAA’s Communications and Collaboration Review, and check out our Watch This Space podcasts here.

Newsletter Time - March Issue and New Podcast Too

Am a bit late getting this monthly update out, but here it is.

The March issue of JAA’s Communications and Collaboration Review went to subscribers on Tuesday, and that includes the latest episode of my podcast, Watch This Space. If this is new for you, we’re in Season 5 for the podcast, and you can get it on all the major platforms, along with my website, or here on the dedicated WTS site.

For the newsletter, there’s an archive here on my website - it’s being updated soon, btw - and subscribing is real easy - this link will do the job.

Newsletter Time - Podcast Too for February

The February issue of JAA’s Communications and Collaboration Review went to subscribers on Tuesday, and that includes the latest episode of my podcast, Watch This Space. If this is new for you, we’re in Season 5 for the podcast, and you can get it on all the major platforms, along with my website, or here on the dedicated WTS site. For the newsletter, there’s an archive here on my website - it’s being updated soon, btw - and subscribing is real easy - this link will do the job.

Our 2022 Predictions - Latest BCStrategies Podcast

This is a dangerous question to ask analysts, as we all have our opinions, and with so much technology change out there, these can be long conversations. Well, we had 15 analysts and consultants on hand for our latest BCStrategies podcast, so you’ll need an hour to get through it all. This makes for a long podcast, but where else will you get such a diversity of informed views on what to expect in the coming year?

The podcast is posted now on our portal, and the session was led by Jim Burton. If you don’t want to listen to the whole thing, the post includes the start time for each BC Expert, so you can easily find where each of us has our turn.

2022 Predictions

Newsletter Time - Podcast Too - January Editions Published Now

The first Tuesday of each month is my publishing target, and that did happen yesterday. Subscribers to JAA’s Communications and Collaboration Review have their newsletters by now, and am sure a few of you have given our latest Watch This Space podcast episode a listen. There’s always lots to follow and talk about in the tech world, especially in my focus areas, namely collaboration, future of work and customer experience.

If any of this is new to you, maybe the thumb image below will pique your interest to listen to our latest podcast. Otherwise, you can check out earlier episodes here, along with the newsletter here, and to become a subscriber, just click here to sign up!

2021 Year in Review - Our BCStrategies Podcast

Sure was a busy year in the world of collaboration, with AI, morphing of UCaaS/CCaaS/CPaaS, hybrid work and frantic M&A being some of the bigger themes. If you want a one-stop-shop where many of the BC Experts weigh in, our latest BCStrategies podcast will be time well-spent.

I hope you give it a listen, and if you have questions about what 2022 has in store, check back to the portal soon, where we have new content all the time. Of course, you can always follow us individually, as we all have our own take on where this space is going - and it sure won’t be standing still.

Industry News and Merger Trends - Our Latest BCStrategies Podcast

Time for another podcast - this would be our latest from BCStrategies. If you don’t know, I’ve been with them as a BC Expert for several years, and our podcasts are a great way to showcase a lot of hands-on expertise around communications technologies and contact center.

This podcast is mostly about recent consolidation trends, and given current events, there was no shortage of moves to talk about. We touched on the big ones, namely Fuze/8x8, Ericsson/Vonage, the Mitel/RingCentral partnership, and BCM One/CoreDial. Lots of ground to cover, and we hope you give it a listen here.

Newsletter Time - December Issue Out Now, Podcast Too

Am trying to keep on time, publishing the first week of each month, for both my newsletter and podcast - JAA’s Communications and Collaboration Review, and Watch This Space, respectively. Subscribers continue to grow, and listenership is picking up across the major podcast platforms, so the following is slowly building.

If any or all of this is news to you, a few clicks to my website will tell the story. You can find the newsletter archive here (updates are coming), and you can subscribe to it here. The Watch This Space podcast has its own space - you can access earlier episodes here, as well as here - including the December episode, which you can listen to right now.

Copper Sunset - Was Guest on Channel Futures Podcast - Coffee with Craig and James

One more item to share before Thanksgiving. I was a guest on this long-running Channel Futures podcast - Coffee with Craig and James - Craig Galbraith and James Anderson. The topic was a current one for me - Copper Sunset - talking about the implications for when copper telephony networks are finally decommissioned.

I was interviewed by Edward Gately, and our conversation begins at the 8 minute mark. I hope you enjoy it, and for more on this topic, you can check out the current episode of my Watch This Space podcast.

It's Newsletter Time - Podcast Too

First Tuesday of the month is when these go out, and that’s what happened yesterday. If you’re a subscriber to JAA’s Communications and Collaboration Review, you’ll have the newsletter now, and otherwise, you can subscribe here. Same for my Watch This Space podcast - thumb for latest episode is below, and here’s the link if you want to give it a listen.

Newsletter Time - Podcast Too - More on The Great Resignation

First week of the month is when these usually go out - JAA’s Communications and Collaboration Review, and Watch This Space. If you don’t know either, a good starting point would be here for the newsletter, and here for the podcast. There’s no cost to subscribe to either, and for a taste, here’s the link to give our latest podcast a listen. As always, I’d love to hear your thoughts, and sharing is appreciated.

Reflections on Enterprise Connect - Our BCStrategies Podcast

Last week’s Enterprise Connect event was a great showcase for the state of collaboration and contact center technology, despite being scaled back to all-virtual. The messaging remains the same, and there’s lots to keep up on - and this is still be the best event for doing that in our space.

While the buzz is still on, BCStrategies did its regular event recap podcast, and it’s out now. Lot of perspectives to share, and this episode was moderated by Blair Pleasant - good as always. You won’t find a better collective recap of the event anywhere else, and I hope you give it a listen.

Thoughts on Zoomtopia - Our Latest BCStrategies Podcast

Fall industry events are well underway now, and a big one from last week was Zoomtopia. Always lots to talk about with their event, as they keep pushing out on many fronts. Maybe too many if you ask me, but that’s the nature of the tech space these days, as there are no barriers with cloud, and Zoom is in a hurry to keep growing.

If that’s of interest, then you’ll want to check out our latest BCStrategies podcast, this time led by Blair Pleasant. Here’s the link, and as always, comments are welcome.

Newsletter Time Again - September Issue - Podcast Too

Everyone seems to hit the ground running after Labor Day, and I had plenty of things to push out this week, including my newsletter and podcast. Am a bit behind on getting the word out, and by now, subscribers have the latest JAA’s Communications and Collaboration Review, along with our Watch This Space podcast.

Definitely a busy fall ahead, and if you want to keep track of what I’m up to, writing about, speaking about, etc., you might want to subcribe to the newsletter. For the podcast, you can subscribe on the major platforms, or just listen here, where you can access all the recent episodes, including the latest, as per the thumb below. If you want to go back further for either, the archives are here and here on my website (updates are coming to these sections, btw).

My Latest Podcast with Arkphire - Developing Trust with Remote Workers

From time to time, the folks at UK-based EM360 engage me to host a podcast and interview one of their sponsors. Aside from podcasts, I also contribute guest posts, and am listed in their Tech Index directory.

This time around, I was in conversation with James Buchanan of Dublin-based Arkphire, talking about the challenges faced by their customers to manage remote workers. The pandemic has given rise to work from home, and now hybrid work, and that brings along plenty of technology challenges for both IT leaders and workers. It’s a really timely topic, and here’s the link if you’d like to give it a listen.