JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

December was another busy month on the video front - details on that in my next newsletter - but there was writing as well, both with my byline and without. Here’s the bylined writing, and if you missed these, I hope you give them a read.

Getting Past the AI Hype, Contact Center Pipeline, January 2025 issue

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity, No Jitter, Dec. 17

Where Does the Human Element Stand in the Age of Automation?, Future of Work News, Dec. 16