JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Getting back to a more normal writing output this month. A lot of my work goes in waves - first doing the writing, then sometimes a gap until things get published. Here’s what I was writing about last month, and with event travel kicking off next week, there will be plenty to write about during October.

NICE’s Brand Promise - Making Experiences Flow - A Bigger CX Vision, NICE blog, Sept. 21

Vonage AI Studio: Have They Cracked the Code with AI?, No Jitter, Sept. 21

3 UC User Scenarios Influence Hybrid Work Budgets, TechTarget, Sept 20

Making Experiences Flow - NICE’s Branding and the CXi Vision, NICE blog, Sept. 7

Closing the Customer Service Gap, Contact Center Pipeline, Sept 2022 Issue