JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Longer-form writing takes, well, longer to do, longer to be reviewed, and longer to be published. I do a lot of writing for all lengths, and here’s a current example of what I call an Insight Report. This would be longer than an article, shorter than a white paper, but substantive enough to be gated content.

I’ve been working with Upstream Works Software for a few years now, and when the stars line up, we do a couple of these annually. The latest one has been posted to their website, and here’s the registration page to get it.

The title is pretty self-explanatory, and speaks to a key trend driving just about everything in the contact center space these days: The AI Opportunity - Enhance the Agent and Customer Experience with AI Application Integrations. I hope you like it, and if any questions, just drop me a line.