JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

On Thursday, Dec. 1, Five9 is running the 2022 edition of their CX Summit Canada, and I’ve been brought back again to provide an overview of the contact center market. I’m part of a larger program running through the day - all of it virtual - and later, I’ll be joining an in-person reception in downtown Toronto. The Five9 folks will determine who can attend, and to find out more, here’s the registration link.