JAA'S Analyst Blog - Current Posts

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I’ve been doing a lot of podcasts recently, and here’s the latest one. This time, I’m in conversation with Alisa Bartash of 2600Hz, as part of their ongoing podcast series. The main topic was CCaaS - contact center as a service - what it is, what’s driving the shift to cloud, how it adds value, where it’s heading, etc. It’s a great add-on for cloud providers like 2600Hz, and I hope the podcast helps educate end customers about the opportunity.

2600Hz has a pretty good archive of podcasts in the Resources section of their website, but when new podcasts come out, they’re initially shared on Spotify. That’s where you can find our podcast now, and here’s the link to give it a listen. I don’t know when it will turn up on their own site, so you’ll have to check there a bit later on. Hope you like it, and comments are always welcome.