JAA'S Analyst Blog - Current Posts

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

That's the title of my latest writeup for BCStrategies.

If you follow me, you'll know that I'm a BC Expert, and contribute a monthly analysis on the portal, and get on my share of podcasts. This time around, I've summarized my thoughts for two recent events - MoNage and Cisco's Customer Care Analyst Day.

It was a hectic week, but very worthwhile, and I hope you find my reflections of value. The writeup has been posted now to the portal, and as always, sharing and feedback are welcome.