New Contact Center Research from Interactive Intelligence
/There's lots to like about the research, and for this month's UCStrategies writeup, I put together an analysis of three takeaways that are most pertinent to the UC space. I also included a link to the study itself, as there are other findings worth reviewing, but from my end, those will have to wait for another time.
With that, I'll steer you to my post, which is running now on the UCStrategies portal.