How NOT to Make UC Strategic - My Current Column

Rethinking Communications is the monthly column I write for TMC's Internet Telephony Magazine, and in the current issue I look at things businesses do that goes against the grain for making Unified Communications a strategic investment. You really do need the right mindset, and if you're still thinking in legacy terms, you'll have a much harder time getting full value from UC.

Here's the link to the article, and it's the follow up to last month's column, where I wrote about how you do make UC strategic. I hope you read them both, and if you can share, that would be great too. If you're having any difficulty accessing these posts, drop me a line and I'll help you out.

Loose End #2 - Podcast on Customer Experience Trends for 2016

Trying to tie things up from a busy week, largely taken up by the Unify analyst conference. Flying out shortly, and this is my second loose end post to cover things I couldn't blog about earlier in the week. I just posted about loose end #1, and here's #2.

I recently recorded a podcast interview about trends shaping the customer experience in 2016, and it went live a few days ago. This was done with UK-based Enterprise Management 360, and there's a companion article of mine that will run in their next quarterly magazine - stay tuned. Until then, here's the podcast.

Loose End #1 - Am in Fonolo's Top Contact Center Analysts List

It's been a busy week at the Unify analyst conference, so am behind on some things. This is loose end #1 before the week is out, and another one is coming after this.

Lots going on besides Unify this week, and earlier, Fonolo published this list, which I'm happy to be included in. Fonolo is Toronto-based - so I like them already - and has been doing lots of innovative things in the contact center space. Led by Shai Berger, they know where things are going, and it's nice to see them put this list together based on what they see in the market.

Recognition is always nice, but if you want to stay on top the contact center world, this list will also help you narrow down a core set of analysts to follow.

Next Stop - Brrrmuda and Unify's Analyst Conference

Yeah, it's cold here in Toronto, and it's not quite beach weather in Bermuda, but I can live with that. Never been to Bermuda, and am very much looking forward to leaving shortly for this. For the next few days I'll be at the Unify Analyst Conference, and we'll finally get a deep dive that builds on the preview briefing we recently got about Circuit.

That will be the main focus, but I'm sure all of us analysts will be just as interested in the business side of things now that Atos is in the picture. The synergies from moves like this aren't always so clear, but in due time, I'm hoping that will change.

I'll blog as time allows, but more often, I'll be tweeting @arnoldjon, and if you want to follow the event feed, it's #UnifyAR16.

This is actually part 1 of a 3 part trip, and next week, I'll be wearing my moderating hat at TMCnet's ITExpo in Fort Lauderdale. Again, I can live with that!

ITExpo Shout-out and Moderated Sessions

ITExpo is a week away, and for those attending, I want to make sure my sessions are on your radar.

"Are You Communicating or Collaborating?"  This is on the UC track, and runs Wednesday at 2:30

"Making Video Easy - How Hard Can it Be?" This is on the Business Transformation track, and runs Thursday at 10am

For more detail, including the abstracts and speakers who will be joining me, scroll through the Conference Program to the right date/time. For some reason their site doesn't have standalone links for each session, but it won't take long to find these.

Am off tomorrow to the Unify analyst event and from there, ITExpo in Fort Lauderdale. If you're at either event, I won't be hard to find, so feel free to drop me a line.

Transformation Challenges Facing Utilities - My Latest Smart Grid Post

For long-time followers, you'll know that I've been active in the Smart Grid space for many years, and serve as an Advisor to Austin-based Zpryme Research. They're a niche research consultancy focused on the energy sector, and I work with them in various ways.

One of these is as the Community Advocate for their marquee event, the Energy Thought Summit. Here is one of my recap posts from last year's event, along with a digest of the various posts I wrote to support it.

For ETS16 - running this March 28-31, again in Austin, I'll be writing a series of similar posts, and these are getting underway now. Additionally, I'm writing a series focusing on the four main themes of this year's summit - Transformation, Emergence, Convergence and Humans - TECH - all of which support the broader message of Transforming the Chaos.

I've been active in the Smart Grid space because I see the same pattern of disruption from IP and the Web in telecom being played out 10 years later with utilities. The parallels are strong, and I'm not alone from the tech/comms space in seeing this.

To keep that theme going, the first post in my series was just published on the ETS16 site, and I hope you give it a read. There's plenty of time to join us in Austin, and you just might want to do that after looking over the program and speaking roster in place - with lots more to come.

2016 Outlook - One More For You - UCStrategies Podcast

This one may have gotten lost in the shuffle with all the other 2016 previews. Our last UCStrategies podcast was a roundup of what we expect to see this year. Think of it as our State of the Nation for UC&C.

Oh, in case you missed it, if you want more of the same, but looking back at 2015 highlights, here's our podcast from the week before.

Of course, everyone has an opinion, and there are lots of good insights here.This will be 30 minutes well-spent if you want a broad, but informed view, and if it sparks some dialog or questions, we're keen to hear from you.

The podcast was moderated by Michael Finneran, and my comments start at the 8:44 mark - here's the link.

Cisco's Toronto Innovation Centre Opening Event

I spent yesterday morning attending this launch event at Cisco Canada's shiny new HO, which also includes an Innovation Centre. They've been ramping up for this for some time, and it's a great showcase of a public/private partnership between Cisco and various tiers of government.

The new offices are really a side story to the Innovation Centre, which is just one of nine globally run by Cisco. As you can imagine, the idea is to nuture innovation, entrepreneurship and tranformative ideas into great products/services that create jobs and help drive the digital economy.

We had His Worship, Mayor John Tory in our midst, along with other government representatives, all helping Cisco execs do the official ribbon cutting to celebrate the launch. Of course, the ribbon was digital, so no scissors were actually needed, but it went off smoothly and the spirit was great.

There are lots of angles here related to collaboration, and as usual, Cisco did a great job showcasing how their technology will help innovators communicate, share ideas and seamlessly work as virtual teams. Nothing new for the analysts/press in attendance, but I'm a fan of efforts like this that really help businesses understand what's possible with today's technology. In that regard, Cisco is totally on the right track here, and hopefully all the public funding behind this will be money well spent.

We saw a lot of cool stuff, and Cisco made some promising announcements around new initiatives to take a leadership role in supporting tech innovation in Canada. The details are best fleshed out in the press release, but am happy to dialog further if interested.

Normally, I would add photos to a post like this, but in my haste to get downtown in very sloppy weather, I forgot my gadget - doh! You'll just have to believe me that I was there, and yes, I got to meet the Mayor. Of course, there was lots of running commentary and photo-posting on twitter, so to rummage through that, best to check @CiscoCanada and #TOinnovate.

Otherwise, I'll leave you with one flashback so you'll know I really have been there. This was actually my third site tour there, with the first one being about a year ago when they held a hard hat tour to show us how they were building a smart building from the inside out. If you like that sort of thing, you'll enjoy my post and photos here.

Three Criteria for Evaluating UCaaS Providers

I've been working with Tech Target on a few different series, with the latest being on UCaaS. The hosted/cloud-based UC space is a major trend with implications across the entire value chain. Part 3 in my series has been posted now, with the focus being three criteria to help decision makers evaluate UCaaS providers.

You can access the post here, and if you want to read the earlier posts, here's Part 1, and here's Part 2.

Digest of my Reviews for 2015 and 2016

Before the week gets out, I wanted to post this digest of my various reviews for 2015 and beyond. Am sure you've seen plenty by now, but unless you follow me very closely, you may not have come across all the different things I did around the crystal ball we all seem to have this time of year.

Business Communications Trends and Highlights of 2015 - UCStrategies podcast, Jan. 5

2016 Collaboration Outlook - 3 Things Not to Expect, Toolbox.com, Dec. 31

2016 Collaboration Outlook - 3 Things to Expect, Toolbox.com, Dec. 30

The State of UC and Collaboration, Shaping Influence, Dec. 11

Five Trends Driving UC in 2016, CTC Info Telecom, December 2015 newsletter - note: link here only takes you to the signup form to request a copy. I can send over a PDF as well - just drop me a line.

UCStrategies Podcast - 2015 Highlights

Everywhere you look there are 2015 reviews and predictions for 2016 - it's what we do. So, better late than never - our last UCStrategies podcast reviewed 2015 and how this bodes for the new year. We did this just before Xmas, but for some reason, it didn't get posted til now.

2016 is barely out of the gate, and our perspectives on the podcast are still very timely, so I urge you to give it a listen. Blair Pleasant was the host, and my comments start at the 9:43 mark.

Just a quick heads-up - we're doing our 2016 UC&C outlook on today's podcast, and I'll be posting about that once it's on the UCStrategies portal.

December Writing Roundup

Just like that, it's 2016 and time to get back to work. Am ramping up for a busy year, including a major refresh of my website and blog page. That's a long project, though, and the writing continues, so I'll start 2016 off with a recap of my top posts from last month. To keep track of what's keeping me busy, these posts from December will give you a pretty good idea.

2016 Collaboration Outlook - Three Things to Expect, Toolbox.com, Dec.30

How to Make Unified Communications Strategic, Internet Telephony Magazine, Dec. 21

Five Trends Driving UC in 2016, CTC Info Telecom, December 2015 newsletter, Dec. 18 - note: link here only takes you to signup form to request a copy. I can send you the PDF directly as well - just drop me a line.

8 Steps to Success with Open Source Software Projects, post and infographic, Toolbox.com, Dec. 18

Cisco Spark - is this the New Collaboration Era?, UCStrategies, Dec. 17

Choosing Between Microsoft and Google for UC, Toolbox.com, December 15

Two Things to Know About Hosted UC, Internet Telephony Magazine, Dec. 14

Why Collaboration Needs to be More Mobile-Centric, Toolbox.com, Dec. 11

The State of UC and Collaboration, Shaping Influence, Dec. 11

Three Business Benefits of the Cloud offered by UCaaS, TechTarget, Dec. 9

Why Collaboration is Harder with UC, Part 2, Toolbox.com, Dec. 8

What are the Collaboration and IoT Challenges Facing IT?, TechTarget, Dec. 4

How to Make UC Strategic - New Article

I've been writing my monthly Rethinking Communications column for TMCnet for a few years now, and even within the world of UC&C, there is always something new to consider.

My columns usually run in their flagship publication, Internet Telephony, and that's where you'll find my current article. The value of UC has always been difficult to pin down, and in this post I examine two ways to make it strategic to the business. UC is not about cost reduction, and to get buy-in, the business has to see it in different ways.

While it's easy to assume decision-makers know how to do this, that's not always the case, and in next month's issue, I'll look at two examples of how not to be strategic with UC. Until then, I hope you start at the beginning and read my current post. Comments are welcome, and sharing is great too!

My TMC Interview - State of UC&C

Before you know it, we'll be covered in snow and I'll be thinking a lot more about the ITExpo, coming later next month in Fort Lauderdale. I'm ready for Florida now, but still got work to do before signing off for a bit.

I posted recently as a preview of what I'll be up to at the Expo, and more will be coming as the date gets closer. Another way to promote the event is with editorial coverage from TMCnet, and they recently did a Q&A with me about the UC&C space.

For some reason I missed this when it came out, so am just sharing it with my followers now. The interview is running here on their Shaping Influence portal, and while you're there, that's lots of other great content to read. If my views pique your interest, comments are welcome, as is any form of sharing - thanks!

5 Trends Driving UC in 2016 - New Article

Well, it's that time of the year, huh? I get my share of requests for what to expect in 2016 from the media, and I'll share those as they get published.

This post is along those lines - "5 Trends Driving UC in 2016" - but is rooted in a presentation I gave back in October rather than what a journalist asked me yesterday about the year ahead. My presentation was for the Telecom 2015 conference here in Toronto, and if you follow my blog, you'll already know that.

As a companion piece, the show producer asked me to write an article based on the presentation for publication in the next Info Telecom magazine. This is the quarterly publication of the CTC - Community of Telecommunications Consultants - of which I am a member.

The print edition is out, and so is the digital version, which all members get. However, the publisher is happy to share this and help build awareness of the CTC. I'm happy to do that, and of course, to share my article with my readers.

You can access the article here, but only after registering, which anyone can do. Instead, if you want to get a PDF of the full December 2015 magazine directly, please drop me a line.

Cisco and the New Era of Collaboration

That was a big theme at last week's Cisco Collaboration Summit, and I've put my thoughts together around that in my current post for UCStrategies. The lines are blurring between UC and collaboration, and while Cisco only talks about the latter these days, there's a lot of UC in what the latest iteration of Spark can do. If they end up owning the market, those terms will go away and Spark will simply become a verb that encompasses all these applications. I'll bet they'd love for that to happen, but that's another conversation.

For now, I'll steer you to my post on the UCStrategies portal. I'm only touching on three big takeaways here, but there's a lot more we could be talking about from the summit. Perhaps another time, perhaps another place, perhaps on a Spark session!

Two Things to Know About Hosted UC

That's the theme of my current Rethinking Communications column for TMCnet's Internet Telephony Magazine. Every month I examine different themes in terms of communications technologies that business decision-makers might need to rethink. There's still a lot of legacy technology out there - much of which is working very well - and with that comes varying degrees of legacy thinking about the value of these technologies.

Hosted UC is one such topic, and that's the focus of my column running in the current issue. There's a lot to like about the cloud, but before jumping in - or up - a few realities need to be considered, and my post addresses two of them. I hope you give it a read, and if you care to comment and/or share, that would be great.

Business Benefits of the Cloud for UCaaS

My UCaaS series for Tech Target continues on their SearchUC portal, where the takeup has been very good. In the first post, I defined UCaaS and explained why it's becoming so popular now.

For the latest post, my focus shifts to outlining the business benefits of hosting UC in the cloud, along with three use cases where UCaaS has strong value. This post is running now on Tech Target, and part 3 in my series will run a few days from now.

UC Summit/BC Summit Podcast

Somehow I missed this last week - better late than never. I recently posted my takeaways about the UC Summit, and since then, we did our own post-mortem via our regular UCStrategies podcast.

Lots to digest, not just because it was a really solid conference, but also because we launched our new identity changeover from UC Summit to BC Summit. That process will unfold over time, but it reflects how the nature of UC&C has evolved, and how our focus as analysts and consultants has had to change along with that.

The podcast was ably moderated as usual by Michael Finneran, and you can download it here from our portal.

Upcoming Webinar - "BYOD Mobility or Bust"

I do my share of webinars, but for a change this one isn't mine. Am just doing a friendly shout-out for Voxvalley, who is doing their own webinar this Thursday.

The topic is a familiar one for me, and wanted to help get the word out. It's got a catchy title: "The Death of the Desktop IP Phone. BYOD Mobility or Bust!" Am not sure if that's a promise or a threat, but it's not hard to make the case that the desk phone is in terminal decline. If you accept that premise, then developing a business plan around BYOD should be a priority for 2016.

To learn more about why this is important and what businesses should be doing, sign up now. Here's the registration page, and after that, mark your calendar for this Thursday at 2pm ET.