Just When You Thought UC Was the Answer...

That's the title of my current Rethinking Communications column, which I've been writing for a few years now. The column runs in TMC's flagship publication, Internet Telephony Magazine, which has just switched from 10x/year publishing to a quarterly issue.

My roots are in the trade publishing business, so I totally understand the switch in today's market. That also explains why you haven't seen anything recently from my column, as the last article ran back in early September.

 A lot has happened since then, and my current column speaks to the down side of UC being a moving target. While it's great that UC is so adaptable, its shape-shifting nature makes it more of a Swiss army knife than a precision instrument that does one thing really, really well. As such, while it's easy to think that UC will solve all your collaboration challenges, it has some blind spots, and to some extent, messaging has exposed one of them. 

That's the focus of my current column, and I'll have more to say about this in future posts. Until then, I hope you give my article a read, and as always, sharing and comments are welcome.

Contact Center Industry Disruption - Our Latest UCStrategies Podcast

Good timing here, as I'm at the Genesys G-Force 2016 event in Miami, and I'll be immersed in contact center the next two days.

There's a lot going on in this space right now, and we covered that ground on our latest UCStrategies podcast. Lots of implications up and down the value chain, and Genesys is certainly right in the middle of things. To check our podcast out, it's up on our portal now. If we missed anything, let me know, and we'll find a way to cover it next time around.

Our UCStrategies Podcast - Gartner's UC Magic Quadrant

That's the subject of our latest UCStrategies Industry Buzz podcast, and needless to say there were lots of perspectives from the group. If you want to know the latest state of enterprise UC, the Gartner MQ is required reading, and for the most part, there were no surprises.

Needless to say, this is really just one slice of the UC pie - it may be the biggest, but it doesn't really reflect all the disruption that keeps our community busy and gainfully employed. To me, that's where the podcast gets more interesting, and I really hope you give it a listen. It's certainly one of our most popular podcast topics, and you can access it here from the portal.

Aside from my comments on the podcast - at the 11:56 mark - much of this was amplified in my latest UCStrategies post, titled "Tomorrow's UC - Nobody's Talking About Voice", and you might enjoy that as well. And if you do, feel free to share!

My Next Webinar - 5 Business Problems Addressed by UC

I do a lot of webinars, and it's time for the next one. This is another webinar with Ziff Davis, and it's coming up - next Thursday, July 28 at 2pm ET. Wanted to post about this sooner, but with the cutover to my new website/blog, I haven't been able to do that until now.

This time around, my focus will be on the business problems that UC addresses. It's easy to get caught up in the technical aspects of UC, but it's much more than a technology update. I've identified 5 business problems, and during the webinar I'll explain those further, along with what UC brings to the table as a solution. Here's the registration page, and I hope you can join us!