Recent Examples
Long-form content provides deep insights and objective analysis for technology decision-makers based on industry research and JAA’s 20+ years perspective as an analyst. For detail on each, see the links that follow these visuals below.
Blog Posts Providing Details for Above Examples:
Cisco: An Enterprise-Wide Approach to Connected Customer Experiences, April 2021
Upstream Works: The Accelerated Need for Digital CX in 2021, December 2020
Upstream Works: Pandemic Implications for CX and the Contact Center, November 2020
Mitel: Customer Experience Challenges in Pandemic Times, November 2020
RingCentral: Fixing the Meetings Milieu with a Video-First Collaboration Experience, July 2020
Metaswitch: Focus Group Report - Delivering a Better User Experience for Mobile Collaboration, May 2020
Voxbone: Moving to a Cloud Contact Center: Are You Really Ready?, April 2019
8x8: Leveraging the Cloud so SMBs Can Collaborate Like Large Enterprises, February 2019
Upstream Works: How AI and Chatbots Drive New Value for Contact Centers, May 2018
Cisco: AI in the Contact Center, Strategies to Optimize the Mix of Automation and Assisted Service, February 2018
CafeX: Real-Time Collaboration and Proactive Customer Service, June 28 2017
VTech: Key Considerations for Choosing SIP Phones, February 2015
