Podcast Examples Below

Clicking on the links below, you can listen to recent examples of each type of podcast - contributing to industry podcasts, interviewing others for client podcasts, and being the interview subject for other people’s podcasts. As a long-time member of the BCStrategies team, I’ve been part of their regular podcasts for many years. A few recent BCS podcasts are listed below, and for more episodes, check out my JAA archive on their site.

AI Rules Enterprise Connect 2023 - was a guest on Doug Green’s Telecom Reseller Podcast, April 5, 2023

AI in the Contact Center, NICE CX Pulse Podcast, Feb. 8, 2023

Happy Agents Give Great Customer Service, NICE CX Pulse Podcast, Nov. 17, 2022

Implications for Copper Sunset, Channel Futures Podcast - Coffee with Craig and James (8 minute mark), Nov. 24, 2021

Developing Trust with Remote Workers, EM360 Podcast with Arkphire, July 22, 2021

Impressions from Microsoft Ignite 2021, BCStrategies, March 18, 2021

A Conversation About Conversational AI, BCStrategies, Feb. 12, 2021

Best Practices for Video Meetings, BCStrategies, Jan. 15, 2021

WebexOne is a Winner, BCStrategies, Dec. 14, 2020

Business Phones Have Hardly Changed Since the 80’s, United Comms Influencers Podcast, Aug. 3, 2020

Monday.com: a Closer Look at Remote Working, EM360, July 27, 2020

Parlamind: the Intersection of AI and CX, EM360, July 27, 2020

State of the Industry with Jon Arnold, Convey Services Microcast, April 20, 2020

Interview with Jon Arnold, Tech Analyst, ConnectThe2 Podcast, Feb. 6, 2020

The Dynamic Shift to CCaaS, with Jon Arnold, FreeUCw/2600Hz podcast, February 2020

Enhancing Workforce Productivity with UC, with Jon Arnold, FreeUCw/2600Hz podcast, Sept. 2019

Vonage and NewVoiceMedia: UC, Contact Center and Communications Platforms, Part 3, EM360, Aug. 28, 2019

8x8: How Collaboration is Transforming Business, EM360, July 9, 2019

Talkdesk: Extending the Value Proposition Beyond the Contact Center, EM360, June 11, 2019

Genesys: Building a Case for Contact Center as a Service, EM360, Jan. 17, 2019