I'll be wearing two hats for the Genesys CX18 conference, and definitely looking forward to both. First, I'm attending as an analyst, getting the updates I need to stay current with them in the fast-changing customer care space.

I'll also be wearing my musician hat, as the SIPtones are back on stage (you can check us out here), this time at The Valentine nightclub in the heart of Music City. I'll be mainly playing keyboards, but it might work out for me to play some guitar as well!