January 28, 2016 "6 Tips for Shaping the Customer Experience in 2016", Article to complement my earlier podcast interview, Enterprise Management 360, Q1 2016 edition→ January 28, 2016/ Kevin Patrick Robbins
January 26, 2016 "Phone.com and Sansay Collaborate to Implement Network Enhancements and WebRTC Real-Time Services", Phone.com press release→ January 26, 2016/ Kevin Patrick Robbins
January 22, 2016 "6 Tips for Shaping the Customer Experience in 2016", Enterprise Management 360→ January 22, 2016/ Kevin Patrick Robbins
January 19, 2016 "Top Analysts Covering the Contact Center Industry for 2016", Fonolo Blog→ January 19, 2016/ Kevin Patrick Robbins
January 13, 2016 "It Was the Worst of Times, It Is the Best of Times", SCTC Perspective by Dennis Goodhart, No Jitter→ January 13, 2016/ Kevin Patrick Robbins
