July 21, 2022 Lead with Empathy to Power the Best Customer Experiences, Genesys Blog July 21, 2022/ Jon Arnold Lead with Empathy to Power the Best Customer Experiences
July 21, 2022 Ericsson Completes $6.2 Billion Vonage Acquisition, Channel Futures July 21, 2022/ Jon Arnold Ericsson Completes $6.2 Billion Vonage Acquisition
July 11, 2022 Champagne Orders Telcos to Produce Clear Resiliency Plan in 60 Days, IT World Canada July 11, 2022/ Jon Arnold Champagne Orders Telcos to Produce Clear Resiliency Plan in 60 Days
April 21, 2022 UCaaS Vendors Take on Cloud Contact Center Market Share, TechTarget April 21, 2022/ Jon Arnold UCaaS Vendors Take on Cloud Contact Center Market Share
April 15, 2022 The CF List: 20 UCaaS Providers You Should Know, Channel Futures April 15, 2022/ Jon Arnold The CF List: 20 UCaaS Providers You Should Know
April 14, 2022 AI Key Driver of Hybrid Work Success, Channel Futures April 14, 2022/ Jon Arnold AI Key Driver of Hybrid Work Success
April 12, 2022 Customer Experience Challenges, Video Interview with Genesys during Enterprise Connect April 12, 2022/ Jon Arnold Customer Experience Challenges, Video Interview with Genesys, at Enterprise Connect
April 11, 2022 Nynja Introduces Channel Program for Integrated Workstream Solutions, Digital Journal April 11, 2022/ Jon Arnold Nynja Introduces Channel Program for Integrated Workstream Solutions
April 04, 2022 Exclusive Insights at Enterprise Connect 2022, UC Today April 04, 2022/ Jon Arnold Exclusive Insights at Enterprise Connect 2022
March 31, 2022 AI and Speech Tech Prevail at Enterprise Connect 2022, No Jitter March 31, 2022/ Jon Arnold AI and Speech Tech Prevail at Enterprise Connect 2022
March 31, 2022 HP Goes Deeper into Hybrid Work with Poly Acquisition, TechTarget March 31, 2022/ Jon Arnold HP Goes Deeper into Hybrid Work with Poly Acquisition
March 29, 2022 Looking for a Path from Traditional Telecom to Cloud?, Channel Futures March 29, 2022/ Jon Arnold Looking for a Path from Traditional Telecom to Cloud?
March 28, 2022 Analyst on HP-Poly: "Some People Are Scratching Their Heads", Channel Futures March 28, 2022/ Jon Arnold Analyst on HP-Poly: “Some People Are Scratching Their Heads”
March 25, 2022 Enterprise Connect 2022 - Interviewed by David Dungay, UC Today March 25, 2022/ Jon Arnold Enterprise Connect 2022 - Interviewed by David Dungay
March 21, 2022 Enterprise Connect 2022 - Summary of Speech Tech Talk, Enterprise Connect TV March 21, 2022/ Jon Arnold Enterprise Connect 2022 - Summary of Speech Tech Talk (starts at 4 hour, 3 minute mark)
March 18, 2022 Want Press Coverage? Do Your Homework, MCM Blog March 18, 2022/ Jon Arnold Want Press Coverage? Do Your Homework
March 15, 2022 Channel Partners Conference Sessions Are On-Track (Gallery, Slide 14), Channel Futures March 15, 2022/ Jon Arnold Channel Partners Conference Sessions Are On-Track (Gallery, Slide 14)
March 15, 2022 Channel Partners Conference Sessions Are On-Track, Channel Futures March 15, 2022/ Jon Arnold Channel Partners Conference Sessions Are On-Track
February 02, 2022 What Does Hybrid Work Mean for Taking Payments in Contact Centres, Business Reporter February 02, 2022/ Jon Arnold What Does Hybrid Work Mean for Taking Payments in Contact Centres
January 05, 2022 CoreDial Layoffs to Impact More Than One-Third of Staff, Channel Futures January 05, 2022/ Jon Arnold CoreDial Layoffs to Impact More Than One-Third of Staff
