Jon in the News
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June 2018
- Jun 19, 2018 The Ultimate Guide to Using AI in the Contact Center, RichCall e-guide Jun 19, 2018
- Jun 3, 2018 Soundscaping - Plantronics Offers Escape from Office Noise, Santa Cruz Sentinel Jun 3, 2018
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May 2018
- May 18, 2018 Five9, 8x8 and Dialpad Accelerate Push for Contact Center AI, Tech Target May 18, 2018
- May 18, 2018 Zendesk Bundles Customer Support Services as Cloud Contact Center, Tech Target May 18, 2018
- May 16, 2018 Microsoft Hopes for Smooth Rollout of Surface Hub 2, Tech Target May 16, 2018
- May 2, 2018 Cisco Shakes up Collaboration Efforts; Morphs Spark into Webex, Computerworld May 2, 2018
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April 2018
- Apr 30, 2018 CoreDial Surpasses 300,00 Seat Milestone, GlobeNewswire Apr 30, 2018
- Apr 25, 2018 Post ShoreTel Buy, Mitel Goes Private in $2B Sale, Channel Partners Apr 25, 2018
- Apr 25, 2018 BroadSoft Diversifies Cisco's Cloud Contact Center Portfolio, Tech Target Apr 25, 2018
- Apr 18, 2018 Google Cloud Speech-to-Text Service Gets Revamp, Tech Target Apr 18, 2018
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March 2018
- Mar 30, 2018 Google Releases Cloud Text-to-Speech Service for Developers, TechTarget Mar 30, 2018
- Mar 28, 2018 Cloud, AI, New Technologies Push the Contact Center Forward, IT Business Edge Mar 28, 2018
- Mar 28, 2018 Plantronics $2B Polycom Buy Gets Mixed Reviews, Channel Partners Mar 28, 2018
- Mar 26, 2018 IBM's New Watson Assistant Targets Business with "White Label" Service, Computerworld Mar 26, 2018
- Mar 21, 2018 Guest Post: Rethinking Customer Support with Office 365 and TouchPoint Agent, SMBnation Mar 21, 2018
- Mar 21, 2018 The Evolution of the Digital Workspace, CDW.com Mar 21, 2018
- Mar 20, 2018 AI and Speech Advances Bring Virtual Assistants to Work, Computerworld Mar 20, 2018
- Mar 14, 2018 Ready for Artificial Intelligence in Speech Recognition?, TechTarget Mar 14, 2018
- Mar 3, 2018 Google Hangouts Chat Team Collaboration App Launched, TechTarget Mar 3, 2018
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February 2018
- Feb 23, 2018 Slack Competitor Atlassian Stride Releases Tools for Developers, TechTarget Feb 23, 2018
- Feb 15, 2018 Focusing on the Value of Chatbots at ITExpo, ITExpo News Feb 15, 2018
- Feb 13, 2018 Adopting Business Messaging Apps Requires Changing Corporate Culture, TechTarget Feb 13, 2018
- Feb 2, 2018 How Apple Business Chat Could Change Contact Center Market, TechTarget Feb 2, 2018
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January 2018
- Jan 17, 2018 Analysts Anticipate Avaya's Next Chapter as a Public Company, Channel Partners Jan 17, 2018
- Jan 4, 2018 Star2Star Goes Global in UC with Blueface Merger Jan 4, 2018
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November 2017
- Nov 22, 2017 IT Leaders Shouldn't Underestimate Business Messaging, TechTarget Nov 22, 2017
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October 2017
- Oct 24, 2017 Will ‘Weapons Merchant’ BroadSoft Push Cisco Ahead in UCaaS Arms Race? Oct 24, 2017
- Oct 23, 2017 Cisco’s Huge BroadSoft Buy Signals End of ‘On-Prem World’ Oct 23, 2017
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August 2017
- Aug 23, 2017 Jon Arnold Talks about Voice Assistants in the Workplace Aug 23, 2017
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February 2017
- Feb 22, 2017 Returning Judges Announced in 5th Annual Best in Biz Awards International, Best in Biz Awards Feb 22, 2017
- Feb 15, 2017 Masergy Introduces New Cloud Contact Center, Unified Communications Strategies Feb 15, 2017
- Feb 9, 2017 So, About that Call Center/CRM Collision Thing..., Fonolo Blog Feb 9, 2017
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January 2017
- Jan 24, 2017 Will Avaya’s Chapter 11 Be Like Aspect’s or Like Nortel’s? Fonolo Jan 24, 2017
- Jan 19, 2017 "Expert Interview Series: Independent Research Analyst Jon Arnold On Cloud Computing And Collaboration", Toss C3 - Cloud Conversion Company Jan 19, 2017
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December 2016
- Dec 19, 2016 "The New Age Of Messaging", Telemedia Magazine Dec 19, 2016
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September 2016
- Sep 1, 2016 “Genesys Buying Avaya’s Call Center Biz? 6 Big Brains Weigh in,” Fonolo Blog Sep 1, 2016
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August 2016
- Aug 30, 2016 "Panasonic adds UC features to traditional telephones," TechTarget Aug 30, 2016
- Aug 30, 2016 "Organizations take wait-and-see approach to UCC industry consolidation," TechTarget Aug 30, 2016
- Aug 24, 2016 "Winners Announced in Best in Biz Awards 2016 International," Best in Biz Awards Aug 24, 2016
- Aug 3, 2016 UCStrategies’ Take on the Gartner Magic Quadrant for UC, Industry Buzz podcast, Jon Arnold at 11:56 Aug 3, 2016
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July 2016
- Jul 6, 2016 UCStrategies Reviews Interactions 2016, Industry Buzz podcast moderated by Jon Arnold Jul 6, 2016
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June 2016
- Jun 23, 2016 UCStrategies Reacts to Microsoft’s Purchase of LinkedIn, Industry Buzz podcast, Jon Arnold at 7:21 Jun 23, 2016
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April 2016
- Apr 27, 2016 "Slack Season: Time to Jump In?", Channel Pro Network Apr 27, 2016
- Apr 18, 2016 "Flexible Working - Adapting to New Challenges", JAA article, UC Expo Preview Magazine, pp. 20-21 Apr 18, 2016
- Apr 13, 2016 Business Communications 2025, Mitel ebook, April 2015 (PDF upon request) Apr 13, 2016
- Apr 5, 2016 "LatAm Spotlight - VoIP Group CEO Talks Business Necessity of VoIP", My Q&A with VoIP Group's CEO, TMCnet Apr 5, 2016
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March 2016
- Mar 7, 2016 ETS16: Interview with Mike Bates, Global Energy Director, Intel, Conducted at Energy Thought Summit Mar 7, 2016
- Mar 7, 2016 Open Mic Session during ETS16, Moderated by Jon Arnold at Energy Thought Summit Mar 7, 2016
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February 2016
- Feb 2, 2016 "Are You Communicating or Collaborating?", David F. Carr, Forbes.com Feb 2, 2016
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January 2016
- Jan 28, 2016 "6 Tips for Shaping the Customer Experience in 2016", Article to complement my earlier podcast interview, Enterprise Management 360, Q1 2016 edition Jan 28, 2016
- Jan 26, 2016 "Phone.com and Sansay Collaborate to Implement Network Enhancements and WebRTC Real-Time Services", Phone.com press release Jan 26, 2016
- Jan 22, 2016 "6 Tips for Shaping the Customer Experience in 2016", Enterprise Management 360 Jan 22, 2016
- Jan 19, 2016 "Top Analysts Covering the Contact Center Industry for 2016", Fonolo Blog Jan 19, 2016
- Jan 13, 2016 "It Was the Worst of Times, It Is the Best of Times", SCTC Perspective by Dennis Goodhart, No Jitter Jan 13, 2016
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December 2015
- Dec 31, 2015 ITEXPO Preview: The Tech Road Ahead - Interview with J Arnold & Associates, TMCnet, Unified Communications Magazine Dec 31, 2015
- Dec 11, 2015 "Industry Leader Jon Arnold Discusses the State of Communications and Collaboration", Jon Arnold interviewed by TMCnet, posted to Shaping Influence portal Dec 11, 2015
- Dec 1, 2015 "5 Trends Driving UC in 2016", Info Telecom (PDF) Dec 1, 2015
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October 2015
- Oct 27, 2015 Trends in communications technology, JAA video interview conducted by Chris Henry of the FOX Group at the Telecom 2015 conference Oct 27, 2015
- Oct 27, 2015 Canadian Telecom Outlook, Interviewed by Chris Henry of the FOX Group during the Telecom 2015 conference Oct 27, 2015
- Oct 23, 2015 "How do I make my video conferencing system easy to use?", Search Unified Communications Oct 23, 2015
- Oct 16, 2015 "Understanding the Small Business VoIP Transition", Search Unified Communications Oct 16, 2015
- Oct 6, 2015 "Four Ways UC Benefits Productivity", authored feature, TechTarget Oct 6, 2015
- Oct 1, 2015 "Six Quick Tips: Make Your Network Telecommuter and Mobile Friendly", CyberTrend Oct 1, 2015
- July 2015
- December 2014
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July 2014
- Jul 30, 2014 An ITWC Twitter chat on the Internet of Things, Twitter chat panelist, ITWorld Canada Jul 30, 2014
- Jul 23, 2014 3 Takeaways About Multi-Channel Customer Service, Google Hangouts panelist, Fonolo Jul 23, 2014
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June 2014
- Jun 2, 2014 Infographic: the Rise and Fall of Nortel, Infographic, with content by Jon Arnold, VoIP News Jun 2, 2014
- Jun 2, 2014 Microsoft Lync opens up Unified Communications Market, Computer Weekly Jun 2, 2014
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April 2014
- Apr 23, 2014 5 Trends in the UC Market – Interview with Jon Arnold, TollFreeForwarding.com Blog Apr 23, 2014
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January 2013
- Jan 9, 2013 2013 Call Center Trends, Google Hangouts panelist, Fonolo Jan 9, 2013
- June 2011
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May 2010
- May 11, 2010 State of Canada’s Wireless Industry, Business Network News Television, Interviewed by Michael Kane May 11, 2010
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December 2009
- Dec 16, 2009 Blackberry Email Outage, CBC Radio Dec 16, 2009
- Dec 9, 2009 CRTC Update – Broadcasters versus Cable Battle, CBC Radio, National News Dec 9, 2009
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November 2009
- Nov 25, 2009 Telus Trumps Rogers in Ad Spat, BNN Television, Interviewed by Michael Kane Nov 25, 2009
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July 2009
- Jul 27, 2009 Ericsson Lands Nortel Wireless Assets, BNN Television, Interviewed by Michael Kane Jul 27, 2009
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December 2008
- Dec 1, 2008 Growth of Landline-Free Homes, CBC News TV, Interviewed by David Sims at 1:34 Dec 1, 2008
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November 2007
- Nov 1, 2007 State of Telecom Competition in Canada, BNN Television, Interviewed by Pat Bolland Nov 1, 2007
